Desktop Recommendations & Support
Software manufacturers define the system requirements for their software, which usually include minimum processor (CPU), minimum memory (RAM), and minimum hard disk drive space (HDD). The more powerful the system, usually, the better the performance of the computer and the software.
When the Office of Information Technology (OIT) posts desktop recommendations, careful consideration is given to user needs for basic functionality, anti-virus, security, multitasking, software used for support, networking, etc. If a computer does not meet the minimum standards, OIT can determine whether a hardware upgrade is possible. If such computers cannot be upgraded, OIT recommends that they be replaced with systems that do meet the minimum standards.
Computers that do not meet the minimum standards can encounter problems, and OIT's ability to support such computers can be hampered. Hence, these computers may not be fully supported, if at all, by OIT when problems arise.
The following recommendations are minimum guidelines for providing the best possible support while maintaining acceptable levels of performance with clients' computers throughout the University. Computer recommendations are updated as needed on a regular basis.
OIT provides different support to Colleges and University units across all the FAU campuses. Available support includes:
- Set up, configure, and connect computers with related peripheral equipment
- Install standard operating system and related FAU-supported software, including antivirus software
- Set up computers with network access
- Configure cell phones, transfer data and contacts
- Provide troubleshooting for software and hardware-related issues
- Provide limited hardware part replacement for Dell-warranted computers
It is important to know that OIT staff do not move equipment, but will assist with disconnecting and reconnecting equipment, as well as ensuring all data ports are active prior to any move. OIT staff is available to advise areas, in advance of moves, regarding computers or other IT equipment.