Office of Information Technology

The Office of Information Technology (OIT) provides technology services to support and enable the academic and research activities of the University, as well as the daily technology activities and needs of the different FAU campuses. Led by Associate Provost and Chief Information Officer Jason Ball, the highly committed OIT team develops innovative and sustainable solutions to support the institution. OIT consists of eleven different departments, whose common goals are to:

  • Deliver the best possible IT work environment/services to the faculty, students, and staff of the University
  • Implement new technology and maintain the IT infrastructure of the University
  • Develop different IT strategies, plans, and processes

OIT Mission

OIT’s mission is to plan for and provide high-quality information technology resources in support of research and teaching across all campuses, and to facilitate the efficient execution of administrative and public service functions of the University.

In addition to providing vital general computing and telecommunications services, OIT also serves as a consultant and coordinator for more specific information technology activities and projects carried on by the various University colleges, departments, administrative offices, and research groups. OIT assists each unit in accomplishing its own goals and, at the same time, ensures that overall institutional goals are being met.

OIT Structure

Administrative Systems (AS)

Executive Director: Christian Block

Administrative Systems provides enterprise resource management (ERP) support, and strategic direction, project management, enterprise application/server support, business analysis, software architecture, and design, development, and support services for custom and vendor-supplied software, including Workday, Ellucian Banner, and related integrations, to support University business processes.

Broward Technology Services (BTS)

Director: Alberto Fernández

Broward Technology Services provides computing services and support for the Broward campuses (Davie, Fort Lauderdale, and Dania Beach).

Communication Infrastructure (CI)

Director: Mike Simpson

Communication Infrastructure, a component within Infrastructure, focuses on delivery of reliable, high-speed communication services.

Enterprise Resource Planning (ERP)

Director: Nary Baran

Enterprise Resource Planning is responsible for designing, developing, and supporting the configuration and reporting of all components of the Workday unified administrative solution for HR, payroll, and finance, as well as more conventional ERP solutions, such as Banner.

Enterprise Support & Client Engagement

Director: Wendy Wong

Enterprise Support & Client Management provides project management services in the IT implementation of various projects, as well as management of Web services (MYFAU, CMS), desktop computing services, and the FAU Help Desk.

Fiscal Management (FM)

Director: Lucy Martucci

Fiscal Management manages OIT accounts receivable, billing functions, budget planning, data and statistical analysis of phone and usage charges, and telecommunications billing across the University.

Information Security (IS)

Director & CISO: James Cooley

Information Security facilitates the securing of all users, systems, and resources connecting to the University data network.

Infrastructure (CI)

Executive Director: Ken Rothhaar

Infrastructure manages computing systems and servers and all aspects of networking and voice services, network design, and the installation of the communication infrastructure for new construction and renovations.

Instructional Technologies (IT)

Director: Joanne Julia

Instructional Technologies is responsible for classroom technology, AV services, student computing labs, videoconferencing, and instructional technologies such as Canvas, Mediasite, and Simple Syllabus.

Northern Technology Services (NTS)

Director: Alberto Fernández

Northern Technology Services provides computing services and support for the Jupiter campus.

Office of Institutional Effectiveness & Analysis (IEA)

Director: Ying Liu

IEA provides accurate, relevant, and timely information for use by the University community and external constituencies. IEA designs and administers survey instruments, conducts special studies on issues of significance to the FAU community, and assists academic departments and academic support units in assessing, reporting, and improving the effectiveness of their programs.

Research Computing (RC)

Director: Rhian Resnick

RC oversees the development and support of University research computing technology systems that support researchers and students across all University campuses.

OIT Guiding Principles

  • All faculty, staff, and students should have access to information technology resources appropriate to their needs and responsibilities. This access should be provided by a network that is reliable, with minimal downtime, configured in an open-standards environment that maximizes the utility of the system for all users.
  • Overall planning for information technology that will best serve the entire University community, and the establishment and implementation of policies and standards to facilitate its use, should be principal responsibilities of a central information technology administration. Additional central responsibilities should include the operation and maintenance of the network and its associated systems, backup for on-site technical support, and primary support for applications of University-wide importance.
  • In a distributed information environment, local technology decisions, funding, and primary technical support should be the responsibility of the local operating units. On-site technical support should provide expertise appropriate to the needs of the particular community being served.
  • The University should support the increasing prevalence of IT-mediated instruction through both central facilities and specialized sites in individual colleges. Technology for the classroom, at every level, should be adequately configured and maintained, with close coordination among the units involved. Assistance with the use of such technology should be available when needed. Physical facilities should be planned with information technology in mind.
  • The University's administrative data systems should be consistent, coherent, current, and easily accessible to those who must use them to conduct and manage the University's educational enterprise. The units responsible for the design of data system components must ensure compatibility with the full spectrum of administrative needs. Appropriate levels of on-site support should be accessible to administrative data systems users.
  • The University should capitalize on the opportunities for leadership in distance education that accompany its multi-campus structure, both in credit courses delivered remotely by core academic units and in non-credit courses provided by continuing education. Technology is an intrinsic part of the structure of curricula and programs for distance learning, and effective support for both development and use must be provided.
  • All components of the University should recognize that the rapid growth of our reliance on information technology requires that an increasing portion of University resources be dedicated to it. To ensure that technology decisions recognize technology costs, budgeting mechanisms should be developed that allocate costs and resources to the unit most directly responsible for the use of the technology. Funding for these costs should be established on a continuing basis since consistent patterns of support are essential to the formulation of long-term plans for technology development.