These recommendations are minimum guidelines for providing the best possible support while maintaining acceptable levels of performance with clients' computers throughout the university. Computer recommendations are updated as needed.
Windows 10 or 8.1
1 Gigahertz processor or faster
Minimum RAM: Minimum 2 GB. OIT recommends at least 4GB or more.
Free hard disk space: Minimum 20 GB. OIT recommends using a hard drive with 250GB of space or more.
Graphics card: DirectX 9 or later with WDDM 1.0 driver
MAC OSX v 10.13 or 10.14
Minimum 2GB of memory
Minimum 14.3 GB of available storage
For full details on how to upgrade, visit: http://www.apple.com/osx/how-to-upgrade/
MAC OSX 10.12 only supported until June 2019
Software manufacturers define the system requirements for their software, which usually include minimum processor (CPU), minimum memory (RAM), and minimum hard disk drive space (HDD). The more powerful the system, usually, the better the performance of the computer and the software.
When OIT posts desktop recommendations, careful consideration is given to user needs for basic functionality, anti-virus, security, multitasking, software used for support, networking, etc. If a computer does not meet the minimum standards, OIT can determine whether a hardware upgrade is possible. If such computers cannot be upgraded,OIT recommends that they be replaced with systems that do meet the minimum standards. If driver compatibility is not available for the OS being requested, OIT will not be able to install the requested OS.
Computers that do not meet the minimum standards can encounter problems, and OIT's ability to support such computers can be hampered. Hence, these computers may not be fully supported, if at all, by OIT when problems arise.
Quotes for New Computer Equipment:
Contact Sean Cunningham, Purchasing, email@example.com ext. 7-3874 (OIT has worked with Dell for standard & advanced computer configurations. Purchasing can provide you the quotes on these particular systems as well as work with Dell to provide you additional quotes as needed.) These system configurations are also accessible in Workday by choosing: Create Requisition-->Punchout (Supplier Website) - OK -->Connect to Supplier Website --> select vendor
Support Services Provided by User Services Support teams:
Setup, configure, and connect computers with related peripheral equipment
Install standard operating system and related FAU supported software, including antivirus software
Setup computers with network access
Configure cell phones, transfer data and contacts
Provide troubleshooting for software and hardware related issues
Provide limited hardware part replacement for Dell Warranted computers
Will consult and advise in advance of moves regarding the requirements for OIT. Note: OIT does not move the equipment, but will assist with disconnecting and reconnecting equipment and make sure all data ports are active prior to the move.