The FAU VPN service allows approved faculty and staff to access certain secure on-campus resources. The VPN supports Windows 8.1 and 10 (64bit), Mac OSX 10.13 and later, Android 7.0 or later, and Apple iOS 12 or later. If you would like to request VPN access, please open a service request at the FAU Help Desk http://helpdesk.fau.edu or call 561-297-3999.
Once your VPN access has been approved, please download & install the VPN Client Software installation file that is appropriate for your operating system. When setting up the URL to connect to in the Pulse Secure client, use the following URL https://vpn.fau.edu or see the instructions below for the "Pulse Secure" mobile access.
**NOTE** You must have two-factor authentication enabled to use our VPN services. See Information below.
Only 64-bit versions of Windows 8.1 and Windows 10 are supported.
Install the Pulse Secure windows client software if you are running Windows and then follow these instructions: Pulse Secure Windows Instructions
Only macOS 10.14 and later is supported. If you are running an older version of macOS, you will need to upgrade it before installing the VPN client software.
Install the Pulse Secure macOS client software if you are running macOS then follow these instructions: Pulse Secure Mac Instructions
Only Apple iOS 12 or later is supported.
**NOTE** if you have the old Junos Pulse IOS Mobile client installed, please uninstall that client before installing the "Pulse Secure" client.
Only Android 7.0 or later is supported.
**NOTE** if you have the old Junos Pulse Android client installed, please uninstall that client before installing the "Pulse Secure" client.
Windows and Macintosh VPN clients provide access to sensitive services that the iOS and Android clients do not. For this reason, the Windows and Macintosh VPN clients will prompt a user for a secondary password.
When using the Windows or Macintosh VPN client, you will be prompted for a second login after entering your FAU NetID username and password and trying to connect to the VPN like normal. Enter one of the following into the secondary password field depending on the options you selected when enrolling for Duo two-factor:
Alternatively, if you have key FOB, you can enter the code into the secondary password field.
More information on this process including sample screenshots can be found at the following site:
If you still need to enroll in two-factor authentication, please visit: https://www.fau.edu/oit/accounts/mfa.php
A backup VPN is located at the Northwest Regional Datacenter (NWRDC). This VPN has the same access as the main VPN detailed above, but may be used whenever the main VPN is not available or in a disaster recovery situation. To utilize the backup VPN, add a second connection to your Pulse Secure client using the instructions above but substitute
as the connection URL. Please note that this backup VPN connection is slower than the main VPN connection so it should only be used when the main VPN is unavailable.
Note: VPN client upgrades are installed automatically from the server as needed after the initial client installation. These are necessary to keep the client software up to date.