Telephone System

The Office of Information Technology (OIT) is transitioning the university’s phone system to Microsoft Teams Phone, a modern, cloud-based telephony solution integrated with Microsoft 365. This service is available to faculty and staff who require telephone capabilities, offering a wide range of standard and advanced features such as voicemail, call forwarding, and integration with Outlook and Teams meetings.

OIT's Communication Infrastructure department is responsible for maintaining the university telephone system, which include services such as phones, voicemail, call routing, smartphones, cell phones, Comcast cable TV installations, and cabling.

View All Phone Requests and Support Articles

Switching to Teams is easy

Our team will assist you with the setup process, device selection, and provide necessary information to ensure a smooth transition.

Request Teams Setup

Wired and Wireless Usage Verification Form

In order to comply with Audit requirements, a detailed report of Personnel Usage Charges for wired/wireless devices are sent via e-mail each month to every employee. A reimbursement must be made for all personal calls made from your wired telephone(s) and for personal usage that exceeds your wireless plan(s).

Submit reimbursement for any personal calls on wired and wireless devices through FAU Marketplace (epay); the link is Repayments - Phone Bill Payment
Sign and retain a copy of the Verification form & reimbursement receipt for Audit purposes.

For any questions about telephone billing, please send an e-mail to: phonebillhelp@fau.edu.

Location Accuracy

Microsoft Teams uses location information to enhance emergency calling by providing precise dispatchable locations to emergency services. This ensures that if a Teams user makes an emergency call, their accurate location is sent to the appropriate Public Safety Answering Point (PSAP), whether they are working onsite or remotely.

We strive to ensure all location data is accurate. If you notice any incorrect locations, please inform us so we can make the necessary corrections.

Report Location Error

Telephone Services Pricing

FAU OIT's Telecommunications department created a simplified billing model offering predictability in pricing for the telephone services.

Requests for installations, moves, adds, or changes should be sent through FAU Help Desk. These requests should be submitted at least 2 weeks prior to the actual needed date. If you have any questions or services, please call OIT's Telecommunications department at 561-297-6235.

Note: The rates on this page are for university colleges/departments only.

One Time Costs

Please be aware that if you would like to request any of these services, you need to submit a Help Desk ticket with the details of your request.

Telephone Service Description	One Time Cost
Installation, upgrade, downgrade, and/or telephone move	$72.00
Disconnect a telephone, smartphone, tablet, or analog line	$15.00
Service Order \| Applies to any type of request	$20.00
Rush Service Order \| Added when less than 3 business days are given for an order	$50.00
Software Changes \| Groups of 1-5 changes	$15.00

Recurring Costs

Please note that physical phone models incur a monthly fee to cover software updates and ongoing maintenance.

Customized call processing or call distribution setups will be priced based on the specific features requested. To request these services, please submit a ticket through the Help Desk.

Teams Voice Service Description	Monthly Cost
Teams Voice	$30.00
Shared Voicemail	$1.25
E-Fax	$24.00
Call Center Agent	$20.00
Call Processing Main Menu	$6.00
Call Processing Options (per option)	$1.25
International & Offshore	Charges reflect Voice Rates

Cisco Telephone Service Description	Monthly Cost
VoIP Phone	$30.00
VoIP Voicemail	$6.00
Shared Voicemail	$1.25
E-Fax	$24.00
Call Center Agent	$20.00
Call Processing Menu	$6.00
Call Processing Options (per option)	$1.25

Telephone Types & User Guides

The Office of Information Technology (OIT) offers three office phone models that support Microsoft Teams Voice. Availability may vary by location. Please refer to the appropriate user guide for instructions on using each model.

300 series (Poly CCX 350)

A durable business media phone with HD audio and advanced noise reduction, designed for seamless integration with Microsoft Teams.

500 series (Poly CCX 505)

A mid-range business media phone with a color touchscreen, HD audio, and advanced noise reduction technologies.

600 series (Poly CCX 600)

A high-end business media phone featuring a 7-inch color touchscreen, Bluetooth connectivity, and HD audio.