TROUBLESHOOTING Apple Mac HORIZON CLIENT

LOGIN ISSUES (AUTOLOGIN ENABLED)

Some Apple Mac OS users may be unable to log in to the Omnissa Horizon Desktop Client if Autologin was previously enabled for the server (portal.eng.fau.edu). This issue is caused by cached Horizon preference (plist) files.

Follow the steps below to remove cached Horizon preference files and fully reset the Horizon client configuration.

1. Close all applications

  1. Quit the Omnissa Horizon Desktop Client
  2. Close all open web browsersa

2. Open a Terminal session

  1. Go to Applications → Utilities → Terminal
  2. Or press Cmd + Space, type Terminal, and press Enter

3. Check for existing Horizon preference files

Run the following command: ls -alh ~/Library/Preferences | grep horizon

4.Remove VMware / Omnissa Horizon plist files

Run: rm ~/Library/Preferences/*horizon*

5.Verify removal

Re-run the command from Step 3:

ls -alh ~/Library/Preferences | grep horizon

  • No output confirms the files were successfully removed

Restart the Horizon Client

  • Open the Omnissa Horizon Desktop Client
  • Click Add Server
  • Enter: portal.eng.fau.edu
  • Proceed through MFA and login normally