TROUBLESHOOTING MFA ISSUES

Users may encounter problems during MFA authentication. Please follow the steps below to resolve the issue. Also, here is the link for more information: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=159300

1. Account Blocked Due to Suspicious Activity

If you attempt to sign in and receive a message stating that your account has been blocked due to suspicious activity, this indicates that Microsoft security has temporarily restricted access to protect your account.

How to Resolve the Issue:

Visit https://accounts.fau.edu/
Select "Forgot Your Password"
Complete the password reset process by following the on-screen steps
After resetting your password, wait 5–10 minutes to allow full synchronization with Microsoft systems
Attempt to sign in again — you should now be able to log in normally and receive MFA prompts

2. Not Receiving Microsoft MFA Code Prompts or Push Notifications

If you are attempting to sign in, but no MFA push notification or verification code appears, follow the troubleshooting steps below. Also, here is the link for more information: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=158654

Open the Microsoft Authenticator app and check if the incorrect FAU entry is present.
On your phone, open Settings (not Authenticator settings).
Go to Accounts and Backup > Manage Accounts.
Find the @fau.edu Work Account and select Remove Account.
Confirm removal if prompted by tapping OK.
Reopen the Microsoft Authenticator app to ensure the account is deleted.
Re-enroll your FAU account following the MFA setup instructions.