TROUBLESHOOTING ACCESS ISSUES

There are two possible issues causing the "Access Denied" message. Please follow these steps
to resolve your issue:

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Step 1: Confirm DUO Push is Working Properly

Make sure all of the following are in place:

• Installed and configured Duo App on your phone
• You can connect to MyFAU and Canvas using “Send me a Push”
• Keep DUO Mobile notifications enabled to avoid missing login approvals
• If you need help setting up Duo push on your phone, call FAU Central IT at 561-297-3999
• Note: “Send me a Push” is the only supported authentication method for accessing the Virtual Desktop

Then:

• Go to portal.eng.fau.edu or open the Omnissa Horizon Client
• Log in with your FAU NetID and password
• When prompted, accept the Duo Push notification on your mobile device
• Choose “Engineering Desktops” and connect
If you’ve completed all the steps above and still can’t connect, move on to Step 2.

Step 2: Resync Your FAU Credentials

Occasionally, your FAU login credentials can become out of sync with university systems. To fix
this:

• Visit https://accounts.fau.edu
• Click on “Forgot your password.”
• Complete the password reset process
• Once your password is changed, FAU will resync your credentials across all platforms
within about 1 to 2 hours, allowing you to sign in to Omnissa Horizon Virtual Desktops
successfully

For any further questions or assistance contact us at: help@eng.fau.edu or through our form found here.