eLearning Success Coaching @ FAU

The primary focus of the CLASS eLearning team is to provide academic support to distance learning students to foster online student success. This site serves as a resource center for both distance learning students and on-campus students enrolled in web-enhanced courses. It is recommended that distance learning students also explore the other academic support services offered through the CLASS office.

Our Services  

Online Course Orientations   eSuccess Consultations   Online Concierge
Understanding the online learning environment can be challenging, especially for new online learners. During this one-on-one consultation, a success coach will help make sense of the “big picture.” Topics frequently discussed include but are not limited to:
  • Using the syllabus as a roadmap for success in an online course
  • Navigating the course on Canvas and understanding key Canvas functions required for course success (e.g., submitting assignments, discussion boards, navigating modules, etc.)
  • Understanding the key differences between online and in-person courses
  At any point in the semester, students can schedule a one-on-one consultation to help improve their academic performance. This is a “tune-up” service designed to assess students’ approach and make recommendations based on their self-identified strengths and research-based academic success practices. Topics frequently discussed include but are not limited to:
  • Resetting expectations and goals to succeed in an online course
  • Creating a new study schedule and developing an academic success plan
  • Understanding and removing barriers to online academic success
  Navigating the online learning experience can be as overwhelming as navigating a new city. If students are lost online, eSuccess can serve as a concierge to help students find direction and navigate FAU resources.

 Service-Level Commitment  

We strive to answer every faculty and student request within 2 business days. 

Please be advised that our services are separate from the FAU Help Desk. If you need immediate technical assistance with your online course, please call the FAU Help Desk at 561-297-3999.     


Please use Success Network to schedule an appointment with us! If you need assistance scheduling an appointment, please email or call 561-297-0906. 

Schedule eSuccess Consultation


 Last Modified 5/12/21