College Computing Servicies Policies
College Computing Services is available Monday through Friday, 7:30 am – 6:00 pm for all of
your technical support needs.
After hours support for events can be arranged when requested well in advance. In all cases, please follow these procedures to submit your requests.
Technical Requests/Incidents/Issues
All technical requests/incidents/issues must be placed through the Help Desk, which can be
reached on or off campus via phone or the internet. Submitting a request here will open a
ticket allowing available staff members to respond and allowing you to track progress.
- Off Campus Phone Number: (561) 297 – 3999
- On Campus Phone Number: 7 – 3999
- Web: helpdesk.fau.edu
- Click Sign In in the upper right corner and log in with your FAU credentials
- Click Services on the top nav bar or Request Help in the center of the page
- Click Computer, Device, Software & Printer Support
- Most common requests can be placed using this link:
I need help with a computer, laptop, tablet, or smartphone
Special Events/ Projects
College Computing Services is available for technical support for college and department events or projects.
Requests should be made in advance and you should always consider placing a request just in case. The staff would rather be available and not needed than needed and not available.
As you plan an event or start a project, open a ticket with Help Desk:
- Off Campus Phone Number: (561) 297 – 3999
- On Campus Phone Number: 7 – 3999
- Web: helpdesk.fau.edu
- Click Sign In in the upper right corner and log in with your FAU credentials
- Click Services on the top nav bar or Request Help in the center of the page
- Click Computer, Device, Software & Printer Support
- Click I need help with a computer, laptop, tablet, or smartphone
- Click Submit a Ticket
You may not end up needing any technical assistance, but it is always best to place us in the loop as soon as possible. It’s easier to cancel a request than to get help at the last minute.