Contacting Your Financial Aid Counselor
Find your Counselor via MYFAU
Students are assigned financial aid counselors at the time their FAFSA is loaded to the FAU system.
Students with financial aid questions are encouraged to first review the Frequently Asked Questions. Should their question remain unresolved, students are encouraged to contact their assigned counselor by email with their financial aid questions. Students may obtain the name and email address of their assigned financial aid counselor by completing the following steps:
Part 1 - Access the Financial Aid section of FAU Self-Service via MYFAU using either method below
Part 2 - Find your Financial Aid Counselor within Financial Aid section of FAU Self-Service
- Click/tap the "Financial Aid Status" tile
- If prompted, select "Academic Year" from the drop-down list
- Your counselor's name and email address will appear at the top of the screen.
Alternative methods to find your Counselor
Students who are unable to complete the above process to obtain their counselors name and email address should complete the following steps below based on the condition which matches their circumstances:
I have not yet completed a FAFSA and have questions about completing the FAFSA.
Students should first review the general instructions on Applying for Financial Aid webpage. Here you will find a link to the FAFSA website and FAU School Codes.
Many questions regarding completing the FAFSA are answered at the U.S. Department of Education on-line guide to Filling Out the FAFSA.
If, after reviewing the above material, students still have questions regarding filling out the FAFSA, they should come to the FAU Office of Student Financial Aid or contact the office by phone at (561) 297-3530.
I have filled out a FAFSA and confirmed on www.fafsa.gov that FAU has received it, but I am still unable to obtain my counselor contact information through the process described above.
a) Make sure the aid year you are inquiring about (in the drop-down box) on Self-Service matches the year for the FAFSA that you have filed.
b) If the matching award year is confirmed and the information remains inaccessible, send an email to Nicholas Lloyd stating you have confirmed FAU has received a transmission of your FAFSA but you cannot access your financial aid information through MYFAU. Please make sure to include the following in your email: your last name, first name, FAU Z-Number and date of birth.
I am a Bright Futures recipient and cannot review my Bright Futures Award.
The Florida Department of Education (OSFA) ultimately determines your eligibility for Bright Futures scholarships. Our office will post your award when OSFA confirms your eligibility.
- I am a recipient of an outside scholarship which does not require a FAFSA and need to contact someone regarding processing questions.