Frequently Asked Questions (FAQs)

The new printing solution will allow you to print from any type of device such as:

Tablets | Laptops | Phones

The new system will also allow you to send your document to any printer located at any of the labs in any of the FAU campuses.

Our new printing system protects confidential documents and slashes the volume of unclaimed printouts. Users queue print jobs to a virtual queue, and then release them for printing on any printer. The "release stations" requires user authentication, by swiping card or entering your FAU NET ID to release and collect sensitive documents.

With this new printing system students can now print wirelessly from laptops, netbooks, iOS, and Android devices with no driver installation or server authentication. Your print jobs will be held until they are released by the student directly from the most convenient printer. Students will be able to transfer payments using an on-line payment gateway to add additional funds to your account.

Common Questions & Answers

The following are some Frequently Asked Questions (FAQs) that should provide you more information about how the systems works:

What is the new solution all about?

What happens if I submit a print job from off-campus?

How does the new system work?

First you will need to log in to the FAU Printing Service with your FAU NetID and password or your Owl Card. Funds must be added to your printing account using a major credit or debit card. Then send your print job to the queue and retrieve your prints from any of the designated locations by going to print station. There are two print queues; one for color printing and one for black & white. You can also check your balance and usages here.

Where are the print station locations?

How much does the new printing solution cost?

Does the new printing system require an Owl Card?

What happens if I still have funds on my Owl Card from last semester?

We are continuing to provide support for those who have funds on their Owl Cards. There are designated stations in major computer labs to submit a print job using these existing funds. It is highly recommended that you deplete these funds prior to using the new systems. Furthermore, do not add any funds to your Owl Card for printing purposes.

Can I transfer funds from my old Owl Card to the new system?

What happens to the fund on the new system after the old system is taken offline?

How can I request refunds with the new system?

Procedure to request refunds with the Toshiba/Papercut system:

Log in to the FAU Printing Service
Click on Recent Print Jobs
Click on Request Refund on the disputed job

What if my question is not answered on this page?