Professional Staff Positions
Responsible for the comprehensive Housing and Residential Education component of the residence halls and student apartment communities at the Boca Raton & Jupiter campuses. Provides fiscal management for the department budget by ensuring efficient operations and programming. Works directly with the Director, Housing Facilities in responding to and addressing the student impact from facilities related issues and concerns. Coordinates with the Director, Housing Facilities to make recommendations regarding housing construction/renovation, capital projects, and general facilities R&R. Coordinates with the Dean of Students the facilitation and resolution of student crisis, student conduct/conflict resolution and addressing students of concern. Serves as a member of the leadership team guiding University’s enrollment management efforts in addition to coordinate housing involvement with all Admissions & Orientation events for Boca Raton & Jupiter campuses. Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Associate Director for Contracts and Assignments:
Oversees all aspects of the Housing assignments process for new and returning students, including
applications and contract generation, deposits, assignment priorities, room change procedures and room selections, re-contracting and forecasting occupancy. Oversees customer service programs and initiatives including supervision of the main housing office front desk coverage responding to students, parents, university internal and external inquiries. Works closely with the admissions, new student orientation, financial aid, business services and other related offices regarding student housing assignments and contracts.
Associate Directors for Residential Education:
Directly supervises the assistant directors. Plan and implement in-area training and development for area professional staff, possibly area Housing staff, and support staff in collaboration with training staff. Assist with the recruitment and selection of professional and support staff for the Department. Assist with centralized training, plan and implement in-area training and development programs for student staff. Provide leadership, guidance and support to staff, students, and student groups by guiding their efforts to develop communities, by maintaining residence hall community standards, and by supporting their development of hall and area events, which complement the academic mission of the university, engage the students’ interest, leadership skill development, their role as citizens of their various communities (floor, hall, campus), and increase their social awareness and sense of responsibility.
Assistant Directors for Residential Education (West & East Campus):
This position provides leadership and direction and supervision for the residence facilities in a
neighborhood. They are the direct supervisors of REACs, REOCs, and BOMs. Each assistant director chairs departmental committees.
Assistant Director for Marketing and Communication:
Responsible for all marketing and promotional print and digital materials. Manages updates made to the website and creation of graphics through Housing ticket request system. Runs social media channels. Provides photography and videography needs to promote the department.
Assistant Director for Safety Education:
Responsible for the coordination and management of a safety operations and education for the Department of Housing and Residential Education. Directly supervises the Community Service Office Program within the Department of Housing and Residential Education and the Field Community Service Officer Program. Implement Fire Drills and Health, Safety inspections and Residential Safety Month.
Assistant Director for Academic Initiatives:
Responsible for the organization and implementation of academic initiatives and the residential curriculum for the Department of Housing and Residential Education. Oversees the operation of the Get Wise Academic Success Centers and organizes academic outreach for at-risk students. Supervises the Residential Education Model Committee, which is responsible for the design and implementation of our Residential Curriculum.
Building Operations Managers (BOM):
This position coordinates all service requests (maintenance and custodial work orders) from residents,
managing the resident and student assistants, key/fobs control operations, room transfers, fee administration for damages and other miscellaneous assessments, inventory and record maintenance.
Residential Education Operations Coordinators (REOC):
The Residential Education Operations Coordinator is a full-time professional staff member. Who is responsible for operation of a residential community of 500-700 residents, to which they are assigned. The Residential Education Operations Coordinator is charged with shaping the experiences, environment and student success of residential students by providing services and resources through the Department of Housing and Residential Education’s Residential Curriculum (Residential Education Model-REM). This position coordinates all service requests (maintenance and custodial work orders) from residents, managing the resident and student assistants, key/fobs control operations, room transfers, fee administration for damages and other miscellaneous assessments, inventory and record maintenance. This position also supervises desk assistants and community services officers.
Residential Education Hall Coordinators (REHC):
The Residential Education Hall Coordinator is a full-time professional staff member. Who is responsible for operation of a residential community of 500-700 residents, to which they are assigned. The Residential Education Hall Coordinator is charged with shaping the experiences, environment and student success of residential students by providing services and resources through the Department of Housing and Residential Education’s Residential Curriculum (Residential Education Model-REM). This position supervises 10-15 Resident Assistants.
Resident Staff Positions
Housing Community Service Officers:
The role of the Housing CSO (HSCO) is to provide outstanding quality customer service to the students, staff, faculty, and visitors of FAU. As a HCSO, your primary role is to observe and report and to be a front desk resource to residents. HCSO’s serve as the primary contact person for visitors, students, and most importantly to our residents.
The role of the Desk Assistant is to provide outstanding quality customer service to the students, staff,
faculty, and visitors of FAU. As a Desk Staff member, your primary role is to be a resource to residents.
DAs serve as the primary contact person for visitors, students, and most importantly to our residents.
Get Wise Desk Assistants:
The role of the Get Wise Desk Assistants is to monitor the space, track tutoring use, and provide resources to students in those spaces. Get Wise is a residential after-hour student support service center staffed by highly-trained math learning assistants, subject area tutors, and writing consultants. Get Wise has two locations both on the quad in Glades Park Tower and the other in Atlantic Park Towers.
The role of the Resident Assistant (RA) is to enable student success through the development of enhanced learning opportunities and enriching educational experiences within a supportive campus and residential environment. Through targeted one-on-one conversations, and relationship/community building, the RA will help our residential students experience a holistic and seamless living learning environment. Through the Residential Education Model they will ENGAGE, EXPLORE, DEVELOP, and STRENGTHEN their skills and experiences in the community with their peers, staff and faculty, while creating a diverse, safe, and inclusive living environment.