Housing and Residential Education Front Desk Staff

The Housing and Residential Education front desk staff serve as the first point of contact for our students, staff, and guests. They are responsible for verifying student information and granting access to the building accordingly. They assist with checking out keys when students are locked out of their room and provide assistance with resident issues ranging from facilities problems to roommate conflicts. 

Our front desk staff are responsible for communicating effectively with residents and addressing resident concerns and questions. They provide resources and recommendations as needed. Our desk staff ensures the safety of our buildings and students by monitoring guests, key entry, and cameras. They report incidents to upper level professional staff as needed and documents situations through our Incident Report form for further follow up. Finally, our desk staff provides community engagement through our Residential Education Model and also checks out resources (such as board games, pool sticks, etc.) to our residents.

Members of our front desk team are asked to work a combination of daytime and nighttime as well as weekday and weekend shifts. Due to the nature of our desks being open year-round, front desk staff will also be asked to work break periods.

Timeline For New Front Desk Staff

Application Launch: Early March

Application Deadline: March 24th

Interviews: March 25th - 28th 

Offers: Early April


Application Qualifications

The minimum qualifications in order to apply are below. Should you not meet the following qualifications, you will NOT be eligible to apply. Please read carefully.

  • Enrolled as a full-time, FAU degree-seeking student for each semester of employment.
    • Undergraduate student status: registered for 12 (not to exceed 17) credit hours per semester.
    • Graduate student status: registered for a 9 (not to exceed 12) credit hours per semester.
  • Have an undergraduate cumulative GPA of 2.5 or a 3.0 (Graduate GPA) at the time of application.

Desk Assistant Position Requirements and Expectations

  • Able to work at least 16 hours a week, including weekends and break coverage.
  • Available to attend Student Staff Training and other training sessions deemed necessary by the Department of Housing and Residential Education staff throughout the contract period, approximately 1 week prior to the start of the fall semester, and three to five days prior to the start of the spring semester.
  • Be in good standing with Florida Atlantic University and the Department of Housing and Residential Education (i.e. no disciplinary probation, outstanding financial obligations, etc.).
  • Willing to work between the hours of 6 a.m. - 6 p.m. on weekdays, weekends as scheduled, during holidays (i.e. winter, spring, and holiday breaks) and between academic terms and university closures.
Desk Assistant Compensation Package

This position is compensated $12.00 per hour.



Boca Campus - Front Desk Staff Application


Jupiter Campus - Front Desk Staff Application