Institutional Effectiveness & Analysis Staff


The FAU Office of Institutional Effectiveness and Analysis is composed of the group of professionals with many years of experience in the field. The IEA offices are located in Behavioral Science BS-12 on the 3rd floor on the Boca Raton campus.

Phone: 561-297-2665   |   Fax: 561-297-2590   |   Email: iea@fau.edu


Dr. Ying Liu

Dr. Ying Liu 

Assistant Provost 
Phone: 561-297-2719  
E-mail: yingliu@fau.edu 

Ying joined FAU-IEA in March, 2018. Prior to joining FAU, he was the Director of Institutional Research at University of Toledo. He has also worked at University of Pittsburgh, University of Toronto, and McMaster University. Dr. Liu earned his PhD in Psychology from Beijing Normal University and his Master degree in Statistics from University of Pittsburgh. Dr. Liu’s research has been focusing on measuring student outcomes with advanced statistical models, as well as the cognitive processes involved in learning. 


Zhiyuan Ma

Zhiyuan Ma (ZMa)

Associate Director
Phone: 561-297-4196
E-mail: zma@fau.edu

Zhiyuan (ZMa) joined FAU-IEA in July, 2014, as a programmer/systems Analyst, and quickly advanced to a Program Manager/Technical Lead, she served as the Interim Director for 8 months, before being promoted to Associate Director in April 2018. She is responsible for administering and managing databases, SAS Visual Analytics and other systems used for reporting and analysis by IEA and assists the Institutional Data Administrator to ensure the accuracy of over 50 file submissions to the state. Writes complex programming code and reviews SQL codes done by others. Zhiyuan received her master’s degree in computer and information science from New Jersey Institute of Technology (NJIT).


John Cahill

John Cahill

Senior Research Analyst
Phone: 561-297-0244
E-mail: jcahill@fau.edu

John joined FAU-IEA in September, 2002, as a Senior Research Analyst and has been active in institutional research for the past 15 years. John came to FAU from Barry University where he worked in the Office of Institutional Research. Prior to FAU, John worked as a research analyst in the Health Policy Resources Center’s Survey Center of the American Dental Association from 1998 to 2001. John has lead workshops on design & administration of web-based surveys at regional and national institutional research conferences. He received his bachelor’s degree in the Social Sciences from Illinois State University and his master’s degree in Sociology from Northern Illinois University.


Margaret A. Goodlin

Margaret A. Goodlin

Programmer/Systems Analyst
Phone: 561-297-4947
E-mail: mgoodlin@fau.edu

Maggie joined FAU-IEA in October, 2014, as a programmer/systems analyst. She has worked on editing Web Pages, IPEDS, FAIR, FLDOE-SFAR, ETL, Interactive Tool, and many Banner data requests. Prior to FAU, Maggie worked at WVU as a programmer/data manager and has 25 years experience with data collection in the manufacturing world. She has 2 A.A.S in Applications & Database Management from Westmoreland Co. Community College in PA, a B.S. in Information Technologies, a M.S. in Information Systems from University of Phoenix~Online, a M.S. of Online Teaching from Wilkes University in PA, and a Big Data Analytics Graduate Certificate from FAU.


Benjamin Silva

Benjamin Silva

Senior Statistical Analyst
Phone: 561-297-2727
E-mail: silvab@fau.edu

Ben joined FAU-IEA in July, 2015 as the Coordinator of Statistical Research as has since been promoted to Sr. Statistical Analyst with a specific emphasis on predictive modeling and forecasting student enrollment, academic success, retention and graduation. He holds a B.S. in Mathematics from Florida International University and got his start in education as a Miami-Dade County mathematics teacher. Ben earned his M.S. in Statistics from Florida State University while teaching statistics as an adjunct instructor at Tallahassee Community College.


Howard Hamilton

Howard Hamilton

Programmer/Systems Analyst
Phone: 561-297-2718
E-mail: hhamilton@fau.edu

Howard joined FAU-IEA in June, 2016, as a programmer/systems analyst. He works with the Performance Funding Metrics. Prior to FAU, Howard has worked with private and public organizations in Jamaica and other Caribbean Islands leading IS/IT initiatives in Manufacturing, Healthcare, Transport, and Statistics. He taught IS and IT courses at the University College of the Caribbean (Kingston, Jamaica), Nova Southeastern University (Davie, Florida), and ECPI University (Newport News, Virginia). Howard has earned his BSc. in Computer Science and Mathematics (double major), an MSc. in Computer-based Management Information Systems, and Ph.D. in Information Systems. He is also a Certified Information Systems Auditor (CISA).


Jeremy Hoyt

Jeremy Hoyt

Administrative Assistant
Phone: 561-297-2665
E-mail: jhoyt8@fau.edu

Jeremy joined FAU-IEA in August 2018. Prior to working at IEA, he worked at FAU’s Harbor Branch Oceanographic Institute and the Harriet L. Wilkes Honors College. While at FAU Jeremy has earned a Bachelor of Public Management and a Master of Public Administration.

 


Shannon Tynan

Shannon Tynan

Business Intelligence Analyst
Phone: 561-297-3156
E-mail: stynan2015@fau.edu

Shannon joined the FAU-IEA team in June of 2019. Shannon earned a Master of Science in Information Technology, the Big Data Analytics Certificate, as well as a Bachelor of Business Administration in Management Information Systems with a concentration in Business Analytics at Florida Atlantic University. While completing her masters, Shannon worked as a Graduate Assistant at the Information Technology & Operations Management Office at FAU.


Brad Rifkin

Brad Rifkin

Statistical Analyst
Phone: 561-297-2665
E-mail: rifkinb@fau.edu

Brad joined FAU-IEA in October 2020 as a Statistical Analyst. He has previous experience as a Senior Consultant at Deloitte and a Financial Assistant at his alma mater, Northwestern University, where he earned his Bachelor's degree in Economics. In addition to the Northwestern degree, Brad received his MBA from Carnegie Mellon University and a second Bachelor's degree in Software Development from Western Governors University. Brad also teaches finance and marketing courses as an Adjunct Professor at Broward College.


Maite Vega

Maite Vega

Systems Analyst
Phone: 561-297-2665
E-mail:  mvegatrujillo@fau.edu

Maite joined FAU-IEA in August, 2013 as a programmer/systems analyst. She has worked on several projects such as the Title III grant program, Common Data Set, Quick Facts, NCAA surveys, US News surveys, IPEDS, dashboards using SAS Visual Analytics, the BOG Accountability report, and data requests from the Colleges. Prior to FAU, Maite worked for 10 years as a systems analyst in the central OIT department of Wilfrid Laurier University in Ontario, Canada. She earned her Bachelors of Science in Software Engineering in 1994 from the Technical University of Havana (CUJAE), Cuba.