Virtual Training, the “New Normal”

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We have been suddenly thrust into a virtual world. Your success is only as good as the capability and capacity of the people working to serve your citizens and businesses. Now more than ever, public agencies need to make a seamless transition to efficient and effective virtual workers.

The new work environment requires leaders, supervisors, and employees to thrive in a virtual world.  The Institute offers virtual workshops which are highly engaging and designed specifically to help you thrive in the virtual world.

Empower the people you work with; help reduce stress and increase morale with these skills-driven remote classes.


  • Business Writing Made Easy
  • Communicating for Effective Leadership
  • Communication Tools You and Your Team Can’t Live Without
  • Grammar on the Go
  • Let’s Talk…Communicating for Success
  • Successful Speaking One-to-One
  • Write to the Point

Computer Skills

  • Accessible Documents – PAC 3 and the Matterhorn Protocol
  • Microsoft Excel Data Analysis
  • Microsoft Forms and Microsoft Planner
  • Microsoft Teams – Participating in Meetings
  • Microsoft Teams – Advanced Microsoft Teams

Customer Service

  • Continuing A Customer Centric Focus
  • Effective Customer Service

Professional Development

  • Civility in the Workplace
  • Conflict without Controversy
  • Critical Thinking Strategies
  • Dealing with Difficult People
  • iGen – the Newest Adults to Enter the Workforce
  • Kaizen: Creating a Continuous Improvement Culture
  • Mindfulness in the Workplace
  • Organizational Skills—Getting There and Staying Three

Virtual Workforce Adaptability

  • Conducting Effective Virtual Meetings
  • Emotional Intelligence – Dealing with a Virtual Workforce
  • Remote Meetings and Virtual Etiquette
  • Tracking Productivity when Working Remotely
  • Keeping Your Team Focused and Productive During Uncertain Times


  • Behind Every Great Leader
  • Leadership Academy
  • Supervision in Government