Services


Minor Hardware Failure
Printer errors, speaker malfunctions, viruses, malware, malfunctioning webcam/mic, etc.
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2-3 days

Major Hardware Failure
Computer/laptop will not power on, black display, unresponsive computer/laptop, etc.
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Same day / as soon as possible

Network Connectivity
Unable to access WiFi, internet issues, email issues, broadband connection issues, etc.
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Same day / as soon as possible

Software/App issues
Software is unresponsive, application is not working as expected, not showing on device.
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2-4 days

Installations
Installing FAU-licensed software, new device installations(ex. printer, scanners), etc.
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3-7 days

Event Request
Projector setups, audio and visual setups, skype setups, computer setups, etc.
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On date requested