Minor Hardware Failure
Printer errors, speaker malfunctions, viruses, malware, malfunctioning webcam/mic, etc.

2-3 days

Major Hardware Failure
Computer/laptop will not power on, black display, unresponsive computer/laptop, etc.

Same day / as soon as possible

Network Connectivity
Unable to access WiFi, internet issues, email issues, broadband connection issues, etc.

Same day / as soon as possible

Software/App issues
Software is unresponsive, application is not working as expected, not showing on device.

2-4 days

Installing FAU-licensed software, new device installations(ex. printer, scanners), etc.

3-7 days

AV Setup Request
Projector setups, audio and visual setups, skype setups, computer setups, etc.

On date requested