Mission and Vision

Our Mission

To develop and cultivate a partnership of shared interests with our families, while providing effective lines of communication and education to best support our students. We strive in our efforts to ensure our families have an outlet to seek and acquire best practices to support students in their emotional and academic endeavors.


Our Vision

Our vision is a societal perception that Florida Atlantic University is viewed as a premier institution for student and family engagement.


Our Values

  • Quality Customer Service
  • Integrity
  • Professionalism

Got a Question? Ask the Family Helpline:

Phone: 1-888-FAU-8411
Email: owlfamily@fau.edu

Helpline Hours:

Mon-Thurs: 9 a.m.-6 p.m. EST*
Fri: 9 a.m.-5 p.m. EST*

*Note that the Family Helpline phone is only answered when the University is open. If no one answers, please leave a message, we will call you back as soon as possible. For emergencies at any time, please contact the FAU Police Department at 561-297-3500 or call 911.