Patient Rights and Responsibilities

A patient has the Right:

  • To be treated with respect, consideration and dignity.
  • To appropriate privacy at check-in and in evaluation and treatment areas.
  • To access an interpretation service, if necessary.
  • To information, to the degree that it is known, concerning his/her diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to the patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • To participate in decisions regarding his/her health care, except when such participation is contraindicated for medical reasons.
  • To information regarding patient rights, including those set out in this policy.
  • To information regarding how to voice grievances, provide feedback and/or complaints.
  • To change providers if other qualified providers are available.
  • To information regarding advance directives, as required by prevailing laws and regulations.
  • To information concerning:
    • Services available at SHS.
    • Provisions for after-hours and emergency care.
    • Fees for services.
    • Payment policies.
    • The credentials of health care professionals.
    • The absence of malpractice coverage.

A patient has the responsibility:

  • To adhere to and follow policies and procedures set forth by the University relating to COVID-19.
  • To behave respectfully toward all health care professionals and staff, as well as other patients and visitors.
  • To provide complete and accurate information to the best of his/her ability about his/her health, any medications taken, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
  • To follow the agreed-upon treatment plan prescribed by his/her provider and participate in his/her care.
  • To inform SHS staff of any living will, medical power of attorney or other health directive that could affect his/her care.
  • To keep scheduled appointments or call early to cancel in order to avoid a no show charge.
  • To accept personal financial responsibility for any charges not covered by insurance.
  • To provide a responsible adult to provide transportation home and to remain with him/her as directed by the provider or as indicated on discharge instructions.