Frequently Asked Questions

Fiscal Cancellation
Florida Prepaid
Past Due Balances
e-Billing and Statement Notification
Authorized Users
Refunds & Direct Deposit
How to pay
Tuition Payment Deadlines and Deferments
Sponsors, Agency, and Third Party Billing
Student Records and Privacy
Tax Information & 1098-T

 

Fiscal Cancellation of Courses

What is Fiscal Cancellation?
Fiscal cancellation is the process that removes the charges for tuition & fees from your student account. This process also removes courses from your schedule when the university has not received payment or a payment plan has not been entered into by the fee payment deadline.

Will I receive any warning if my courses are going to be fiscally cancelled?
Yes, a minimum of three days before fiscal cancellation occurs students will be notified via their FAU e-mail. A message will also display on their MyFAU account after they login.

How will I be notified if my courses are cancelled for non-payment?
You will be notified via your FAU e-mail account

I enrolled in courses and now they are not on my schedule, what happened?
Failure to pay all tuition and fees by the fee payment deadline for each term will result in cancellation of your courses

Will I still be able to attend class and receive grades if my classes are fiscally cancelled?
Students whose schedules are cancelled for non-payment of tuition and fees will have their academic progress discontinued for the term in question and will not be able to attend class or receive grades.

My classes were cancelled for non-payment, what can I do to get back into classes?
Students whose registrations are cancelled for non-payment of tuition and fees may appeal to the Registrar’s Office for reinstatement and continuation of academic progress for the term.  A written appeal must be submitted to the Registrar’s Office.  Note:  Reinstatement requires immediate payment of all tuition and fees, plus a $100 late payment and a $100 late registration fee. 

I have Financial Aid, will my classes be fiscally cancelled?
If you have accepted your financial aid award your classes will not be fiscally cancelled. It is your responsibility to drop your courses during the drop/add period of the term to avoid being liable for fees.

I have Florida Prepaid, will my classes be fiscally cancelled?
If your Florida Prepaid account has been billed and payment has been applied to your student account you will not be fiscally cancelled. It is your responsibility to drop your courses during the drop/add period of the term to avoid being liable for fees.

Florida Prepaid

If a refund results from the Florida Prepaid payment to the University, how will I get the excess?
The funds will be direct deposited into your bank account. If you do not have direct deposit an e-mail will be sent giving you check pick up options.

How will Florida Atlantic University bill my Florida Prepaid account?
Billing will be automatic based on the number of credit hours a student is enrolled in each term. 

What do I do if I do not want my Florida Prepaid Tuition account billed?
If you do not want Florida Prepaid to be billed for a particular semester, you must submit the
Request for Change in Billing Form by the end of the drop/add period each term. 

How does FAU know I have Florida Prepaid?
At the beginning of each term FAU matches the list of currently enrolled students to Florida Prepaid’s database, and then Florida Prepaid sends the payment to FAU after we bill them. There is no need to check‐in with the Controller’s Office with your Florida Prepaid card.

When will my Florida Prepaid be applied towards my account balance?

Florida Prepaid is posted approximately 3‐4 weeks from the first day of classes. As the term approaches, the expected payment date from Florida Prepaid will be posted on your Account Summary by Term webpage (accessible through your MyFAU student account in FAU Self Service).

Can Florida Prepaid be applied before my Financial Aid?

Financial Aid is applied during the 2nd‐3rd week of classes and is applied before Florida Prepaid.

How much will Florida Prepaid pay towards my account balance?

Please go to the following link to view the contribution amount of Florida Prepaid.

http://www.fau.edu/controller/student_information/pdfs/fpp.pdf . Students utilizing the “Tuition Only” Plan will use the middle column and students utilizing the “Tuition and Local Fee” plan will add the middle and right column. If you are unsure of your plan, please view your Florida Prepaid card or you may contact Florida Prepaid directly at 1 (800) 552‐4723 #2.

What fees are not covered by my Florida Prepaid plan?

Florida Prepaid will not pay for your Owl Card (Photo I.D.); Technology Fees; Orientation Fee; Lab Fees; Late Payment Fee; Payment Plan Fees; eLearning Fees; Repeat Course Surcharge Fee (for more information on this fee, please visit http://wise.fau.edu/registrar/ and Transportation Access Fee (Parking Decal for more information, please visit www.fau.edu/parking/ ) .

When do I pay my remaining balance?

All tuition and fees not covered by your Florida Prepaid plan (including those not covered by Financial Aid) are due two weeks following the last day to pay. http://www.fau.edu/registrar/acadcal.php

Can I sign up for a payment plan if I have Florida Prepaid?

Yes, during the Fall and Spring Terms, however, payment plans are not offered during the Summer Term. http://www.fau.edu/controller/student_information/tuition_pay_plan.php

How do I apply my Florida Prepaid Dormitory Plan?

Please contact the Housing Office to utilize the Florida Prepaid Dorm plan, http://www.fau.edu/housing/contact.php

  Past Due Balances

I have an AR hold on my account, what is this?
AR is the abbreviation for Accounts Receivable Registration hold. This hold is placed on your account when you have an outstanding balance owed to the University. This hold will prevent you from registering for courses. The hold will not be removed until the balance is paid in full.

I have an AT hold on my account, what is this?
AT is the abbreviation for Accounts Receivable Transcript hold. This hold is placed on your account when an outstanding balance is owed to the University. This hold will prevent you from obtaining your official transcript. This hold will not be removed until the balance is paid in full.

How do I get an AR or AT hold removed?
In order to have an AR or AT hold removed from your account you must pay your balance in full. Please click here to view your payment options.

I have a WO hold on my account, what is this?
This hold is placed on your account when you have an older outstanding balance owed to the University. This means the balance is not showing in our current system and must be added back to your student account. This hold will prevent you from obtaining an official transcript and prevent you from registering for courses. The hold will not be removed until the balance is paid in full.

How do I get a WO hold removed?
Please contact the Tuition & Billing Services office via
webcontroller@fau.edu by phone at 561-297-6101 between the hours of 8:00am – 5:00pm.

Why has my balance been placed with a collection agency?
Any student account, with a balance more than 90 days past due, is eligible to be placed with one of the University’s collection agencies.  Once a student account is placed with a collection agency the account will be assessed significant collection fees up to 33.33% percent, in addition to the original account balance.

How do I contact the collection agency to pay my bill?
FAU is contracted with 4 collection agencies their contact information is listed below:

Agency Name

Phone

Website

Enterprise Recovery Systems

800-377-1904 

www.helpupay.com

Williams & Fudge

800-849-9791

https://wfcorp.com/

NCO

800-566-9596

https://www. ncofinancial .com/

ConServe

800-724-4439

https://conserve.webview.com/

Why do I have a $25.00 fee on my account after my web check payment did not go through?
All electronic web checks that do not process successfully due to an invalid account number being entered are assessed a $25.00 service charge fee.

Why do I have an additional charge on my account for my check payment not successfully processing?
Check payments returned to the University for any reason other than “invalid account number” will be assessed a service charge fee based on the following schedule:

Check Amount                         Service Charge Amount
Up to $50.00                           $25.00
$50.01-$300.00                       $30.00
$300.01 - $800.00                   $40.00
$800.01 and Greater              5% of check amount

How can I pay for a dishonored check?
Payment may be made via credit card online, by mail or drop box with a money order or cashier’s check. A personal check will not be accepted to replace a dishonored check.

Why can’t I pay with a check?
If you have paid with two or more dishonored checks you will not be able to pay with a check. Payment will need to be completed by money order, cashier’s check, or credit card for any subsequent payments.

How will I be notified if my check payment has been returned?
Notification will be sent to the student via mail to the address on record.    

e-Billing and Statement Notification

Does FAU mail out paper statements?
No, we process monthly statements and you will receive an email that you have a new statement available online through FAU Self Service.

How do I view my eBill?
You may view your eBill by logging into FAU Self Service, select the Pay Now button to access the Billing website and view statements using the eBill tab.

My fees are paid through Financial Aid. Why am I receiving an e-mail about my account statement?
Every student receives a bill for fees/tuition if there has been activity on your account.  Please check you statement and review your charges and payments. Any portion of charges not covered by financial aid must be paid by your deferment due date. For more information on your deferment due date please see the calendar of important dates.

I have accepted a loan, why doesn’t it show on my eBill statement?
If your loan
is not on your billing statement, please check your Award information on the Financial Aid section of MyFau. It is not unusual for Loan funds to not be reflected on your statement until the actual disbursement is made.

Authorized Users

What is an authorized user?
Authorized users can view account details, view monthly statements and make payments. Students can authorize users such as parents, guardians, or sponsors to view their accounts and pay their bills.

How do I set up authorized user access?

  1. The student must go to http://www.fau.edu
  2. Select the Current Students tab
  3. Select MyFAU Login and login to MyFAU
  4. Select FAU Self-Service (on the left side of the webpage
  5. Select Student Services
  6. Select Student Account
  7. Select Account Detail for Term (select the applicable term)
  8. Select the Pay Now button to access the FAU Billing web site
  9. Select Authorized Users at the top of the billing web site, then Add an Authorized User and complete the form.

 

Refunds & Direct Deposit

How do I setup Direct Deposit with FAU?
Please see the setup instructions on this link:
http://fau.edu/controller/student_information/pdfs/Direct_Deposit_Online_Instruction.pdf

How do I get a refund that is due me?
Refunds are sent to student via direct deposit. If you have not set up direct deposit please wait until you receive an e-mail informing you that your check is ready for pickup in Building SU-80.

My financial aid is more than my tuition, fees and other charges. How will I get back what the university owes me?
If you have a direct deposit set up, then the excess will be sent to you via Electronic Funds Transfer (EFT) once the financial aid funds are disbursed to your account. If you do not have direct deposit set up, you will be notified by e-mail that a check is ready for pickup in building SU-80. After 21 days any title IV funds (Pell Grant, Direct Loans, Parent Plus Loans, SEOG) will be mailed to your local address on file with FAU.

I only received a portion of my expected refund from financial aid by direct deposit or check. Why isn't it all there?
Some programs release funds later than others. If you only received a portion of your funds, be patient. For exact dates of payments, please refer to MyFau at
https://myfau.fau.edu/cp/home/displaylogin .

How to pay

What types of payment are accepted online?
Payment can be made on-line via
MyFau . You may use a personal checking/savings account or credit card. We accept Visa, MasterCard, Discover, and American Express there is a minimum $3.00 or 2.6%, whichever is greater, processing charge assessed by our third party processor for payments made via credit card. 

How can I pay on campus?
FAU does not offer a walk up payment location. You may place checks or money orders in the payment drop box on the Boca Raton Campus. Please make your check payable to Florida Atlantic University and include your student ID number, name, address and telephone number on your check.  Do not deposit cash in the drop box.  No envelopes are required.
The drop box is located on the first floor of the Student Support Services Building located at 777 Glades Road, Boca Raton, FL 33431. By remitting your check payment by drop box, you are authorizing FAU to electronically process your check.  The electronic debit to your checking account may be completed the same day your check payment is received by the University.

What address do I send my payment to if paying by mail?
Payments by check may be made mailed to:
Florida Atlantic University
SU-80 Room 113
777 Glades Road
Boca Raton, FL 33431
Please make the check payable to Florida Atlantic University and include your student ID number, name, address and telephone number on your check; checks must be made out correctly to be considered on time

How do I send a wire payment to the University?
To initiate a wire transfer of funds, please contact
webcontroller@fau.edu with the following information: student name, phone number and Z number. Requests must be sent from a valid fau.edu email address.

Can I make a partial payment?
Yes, provided that you are electing to participate in a payment plan or you are making payments that will pay your tuition and fees by the fee payment deadline.  If payments are late your student account will be assessed a late fee of $100.00.

I would like to pay my tuition and fees in installments, are there plans available?
There are four types of Installment Agreements available to students.  These plans are only available in the Spring and Fall terms.  Please click here to view the plans: http://www.fau.edu/controller/student_information/tuition_pay_plan.php

How do I setup a Payment Plan?

  1. Log on to www.fau.edu
  2. Click on Current Students tab
  3. Click on MyFAU Login
  4. Enter your User Name and Password
  5. Click on FAU Self-Service (on the left side)
  6. Click on Student Services link
  7. Click on Student Account link
  8. Click on Account Summary by Term link
  9. Click on Pay Now
  10. Click on Enroll in a Payment Plan

What are the fees associated with setting up a Payment Plan?
All payment plans are assessed a $15.00 set up fee. All payment plans with the exception of the 50/50 and plans for financial aid, VA, or Florida Prepaid recipients are assessed a $100.00 late payment fee since the fee extends past the normal due date for the term.

Tuition Payment Deadlines and Deferments

What is a financial aid deferment?
Financial aid deferments are a method of extending the tuition payment deadline until the financial aid arrives or the deferment expires. Each term this date the deferment expires is different please check the calendar on the following link for the last day to pay
http://fau.edu/controller/student_information/ to insure that your payment is received on time. If your account is not paid by the due date you will be assessed a $100.00 late payment fee.

How do I get a financial aid deferment?
In order to receive a deferment, you must submit all required documents most importantly accept your award by the last day to pay for the term. You will then receive an automatic deferment. If you have not accepted your award by the last day to pay for the term you must have an alternate payment arrangement in place by the fee payment deadline.

Sponsors, Agency, and Third Party Billing

Where do I submit a request for my tuition and fees to be billed to a sponsor, agency, or third party?
You may submit an authorization to bill to the Tuition & Billing Services Office by email at
webcontroller@fau.edu , in person, by fax or by mail. Any amount not covered by the agency must be paid by the last day to pay for each term.  Students failing to pay by the payment deadline may be assessed late fees and/or reinstatement fees. 

What happens if my sponsor or agency does not pay for my tuition and fees?
If the agency has not paid tuition and fees by the end of the term, you will be required to pay all tuition and fees in full.

Student Records and Privacy

What is the Family Educational Rights and Privacy Act (FERPA)?
Once students are enrolled in a postsecondary program educational
institutions may not release personally identifiable information or non-directory information about a student without written permission the student if attending a postsecondary institution. Form more information please see the following page: http://www.fau.edu/registrar/records/ferpa.php

I am a parent/guardian/or sponsor, how can I speak with the Controller’s Office about my student’s account?
Students may give written consent for the release of information to listed parties by completing the
Consent to Release Confidential Student Record Information Waiver form . Please see form for instructions.

Tax Information & 1098-T

What is Form 1098-T?
Educational institutions, such as colleges and universities must furnish 1098-T Tuition Statements to its eligible students.   It serves to alert students that they may be eligible for federal income tax education credits .Institutions may report either payments received for qualified tuition and related expenses in Box 1 or amounts billed for qualified tuition and related expense in Box 2.   

You, or the person who may claim you as a dependent, may be able to claim an education credit on your income tax return for the qualified tuition and related expense that were actually paid in the tax year.

Receipt of Form 1098-T does not necessarily mean you qualify for a tax credit.  If you have questions about how to calculate your education tax credit, you should consult your tax professional or refer to the IRS.    FAU cannot and does not offer advice on tax matters. 

When will Form 1098-T be available to eligible students?
Each year by January 31, Florida Atlantic University makes the 1098-T available to eligible students who had qualified tuition and other related educational expenses billed to them during the previous calendar year.

How do I access my 1098-T?
For instructions on how to access your 1098-T, click here .

What are qualified tuition and related expenses?
Qualified tuition and related expenses include tuition and fees a student must pay to be enrolled at or attend an eligible educational institution excluding amounts paid for room and board, transportation, health and recreation fees.

FAU reports the amount of qualified tuition and related expenses billed to students during the tax year.  A student’s 2015 Form 1098-T may include amounts from Spring 2015, Summer A & Summer B 2015, Fall 2015 and Spring 2016, depending on when the student registered for courses.

Will my 1098-T Tuition Statement be provided to the IRS?
Yes.  FAU is required to transmit you 1098-T electronically to the IRS by March 31.  

Why isn’t there an amount in Box 1 on the 1098-T?
Educational institutions may choose to report either payments received (Box 1) or amounts billed for qualified tuition and related expenses (Box 2) on the 1098-T.

FAU reports qualified tuition and related expenses that were billed during the tax year (Box 2). Box 1 is intentionally blank.

Why didn’t I receive a 1098-T?
FAU is not required to report to the IRS or to furnish a 1098-T to you, if:

  1.  You were enrolled in a course for which no academic credit was offered, even if you were otherwise enrolled in a degree program.
  2. You were a nonresident alien (unless you specifically requested a 1098-T)
  3. Your qualified tuition and related expenses were entirely waived or paid by scholarships, grants, or third parties such as your employer or federal/state government agency.
  4. FAU does not maintain a separate financial account for you and your qualified tuition and related expenses are covered by a formal billing arrangement between FAU and your employer or a government entity, such as the Department of Veterans Affairs or the Department of Defense.

Where do I go for additional questions about my 1098-T?
Email webcontroller@fau.edu or call (561) 297-6101. If you have questions about how to calculate your education tax credit, you should

·         Consult your tax professional.

·         Refer to IRS Publication 970 , Tax Benefits for Education .

·         Contact the Internal Revenue Service at www.irs.gov   or (800) 829-1040.

·         FAU does not provide legal, tax or accounting advice to students, parents, or authorized payers.



 Last Modified 11/8/16