Frequently Asked Questions

Fiscal Cancellation

Florida Prepaid

Past Due Balances

e-Billing and Statement Notification

Authorized Users

Refunds & Direct Deposit

How to pay

Tuition Payment Deadlines and Deferments

Sponsors, Agency, and Third Party Billing

Student Records and Privacy

Tax Information & 1098-T

Fiscal Cancellation of Courses

What is Fiscal Cancellation?

Fiscal cancellation is the process that removes the charges for tuition & fees from your student account. This process also removes courses from your schedule when the university has not received payment or a payment plan has not been entered into by the fee payment deadline.

Will I receive any warning if my courses are going to be fiscally cancelled?

Yes, a minimum of three days before fiscal cancellation occurs students will be notified via their FAU e-mail. A message will also display on their MyFAU account after they login.

How will I be notified if my courses are cancelled for non-payment?

You will be notified via your FAU e-mail account

I enrolled in courses and now they are not on my schedule, what happened?

Failure to pay all tuition and fees by the fee payment deadline for each term will result in cancellation of your courses

Will I still be able to attend class and receive grades if my classes are fiscally cancelled?

Students whose schedules are cancelled for non-payment of tuition and fees will have their academic progress discontinued for the term in question and will not be able to attend class or receive grades.

My classes were cancelled for non-payment, what can I do to get back into classes?

Students whose registrations are cancelled for non-payment of tuition and fees may appeal to the Registrar’s Office for reinstatement and continuation of academic progress for the term. A written appeal must be submitted to the Registrar’s Office. Note: Reinstatement requires immediate payment of all tuition and fees, plus a $100 late payment and a $100 late registration fee.

I have Financial Aid, will my classes be fiscally cancelled?

If you have accepted your financial aid award your classes will not be fiscally cancelled. It is your responsibility to drop your courses during the drop/add period of the term to avoid being liable for fees.

I have Florida Prepaid, will my classes be fiscally cancelled?

If your Florida Prepaid account is active and you did not submit a request for your Florida Prepaid Account to not be billed your student account you will not be fiscally cancelled. It is your responsibility to drop your courses during the drop/add period of the term to avoid being liable for fees.

Florida Prepaid

If a refund results from the Florida Prepaid payment to the University, how will I get the excess?

If you have direct deposit setup the funds will be direct deposited into your bank account. If you do not have direct deposit your check will be mailed to the address you have on file with FAU.

How will Florida Atlantic University bill my Florida Prepaid account?

Billing will be automatic based on the number of credit hours a student is enrolled in each term.

What do I do if I do not want my Florida Prepaid account account billed?

If you do not want Florida Prepaid to be billed for a particular semester, you must submit theRequest for Change in Billing Form by the end of the drop/add period each term.

How does FAU know I have Florida Prepaid?

At the beginning of each term FAU matches the list of currently enrolled students to Florida Prepaid’ s database, and then Florida Prepaid sends the payment to FAU after we bill them. There is no need to check‐in with the Controller’s Office with your Florida Prepaid card.

When will my Florida Prepaid be applied towards my account balance?

Florida Prepaid is posted approximately 3‐4 weeks from the first day of classes. As the term approaches, the expected payment date from Florida Prepaid will be posted on your Account Summary by Term webpage (accessible through your MyFAU student account in FAU Self Service).

Can Florida Prepaid be applied before my Financial Aid?

Financial Aid is applied during the 2nd‐3rd week of classes and is applied before Florida Prepaid payment is received. Once Florida Prepaid is received you will be refunded any overage of payment on your account.

How much will Florida Prepaid pay towards my account balance?

Please go to the following page to view the contribution amounts of Florida Prepaid.

If you are unsure of your plan, please view your Florida Prepaid card or you may contact Florida Prepaid directly at 1 (800) 552‐4723.

What fees are not covered by my Florida Prepaid plan?

For more information please review the Florida Prepaid Coverage Chart

When do I pay my remaining balance?

All tuition and fees not covered by your Florida Prepaid plan (including those not covered by Financial Aid) have a deferred deadline to pay. For this date please visit theimportant date calendar

Can I sign up for a payment plan if I have Florida Prepaid?

Yes, during the Fall and Spring Terms, however, payment plans are not offered during the Summer Term.

How do I apply my Florida Prepaid Dormitory Plan?

Your Florida Prepaid dorm plan will be billed in the Fall and Spring terms as long as your Florida Prepaid account is valid and active. If for any reason you do not wish to have your Florida Prepaid Account billed, please complete the Request for Change in Billing Form and submit by it by the last day of drop/add for your term.

What are the Florida Prepaid Dorm payment rates?

For information please view the following chart:https://www.fau.edu/controller/student-services/prepaid.php

Past Due Balances

I have an AR hold on my account, what is this?

AR is the abbreviation for Accounts Receivable Registration hold. This hold is placed on your account when you have an outstanding balance owed to the University. This hold will prevent you from registering for courses. The hold will not be removed until the balance is paid in full.

I have an AT hold on my account, what is this?

AT is the abbreviation for Accounts Receivable Transcript hold. This hold is placed on your account when an outstanding balance is owed to the University. This hold will prevent you from obtaining your official transcript. This hold will not be removed until the balance is paid in full.

How do I get an AR or AT hold removed?

In order to have an AR or AT hold removed from your account you must pay your balance in full. Please click here to view your payment options.

I have a WO hold on my account, what is this?

This hold is placed on your account when you have an older outstanding balance owed to the University. This means the balance is not showing in our current system and must be added back to your student account. This hold will prevent you from obtaining an official transcript and prevent you from registering for courses. The hold will not be removed until the balance is paid in full.

How do I get a WO hold removed?

Please contact the Tuition & Billing Services office viawebcontroller@fau.eduby phone at 561-297-6101 between the hours of 8:00am – 5:00pm.

Why has my balance been placed with a collection agency?

Any student account, with a balance more than 90 days past due, is eligible to be placed with one of the University’s collection agencies. Once a student account is placed with a collection agency the account will be assessed significant collection fees up to 33.33% percent, in addition to the original account balance.

How do I contact the collection agency to pay my bill?

FAU is contracted with 4 collection agencies their contact information is listed below:

Agency Name

Phone

Website

Alltran

800-377-1904

www.helpupay.com

Williams & Fudge

800-849-9791

https://wfcorp.com/

ConServe

800-724-4439

https://conserve.webview.com/

SCHUERGER

614-732-0781

https://www.schuergerlaw.com/

PennCredit

800-900-1380

https://www.penncredit.com/

Why do I have a $25.00 fee on my account after my web check payment did not go through?

All electronic web checks that do not process successfully due to an invalid account number being entered are assessed a $25.00 service charge fee.

Why do I have an additional charge on my account for my check payment not successfully processing?

Check payments returned to the University for any reason other than “invalid account number” will be assessed a service charge fee based on the following schedule:

Check Amount Service Charge Amount

Up to $50.00 $25.00

$50.01-$300.00 $30.00

$300.01 - $800.00 $40.00

$800.01 and Greater 5% of check amount

How can I pay for a dishonored check?

Payment may be made via credit card online, by mail or drop box with a money order or cashier’s check. A personal check will not be accepted to replace a dishonored check.

Why can’t I pay with a check?

If you have paid with two or more dishonored checks you will not be able to pay with a check. Payment will need to be completed by money order, cashier’s check,or credit card for any subsequent payments.

How will I be notified if my check payment has been returned?

Notification will be sent to the student via mail to the address on record.

e-Billing and Statement Notification

Does FAU mail out paper statements?

No, we process monthly statements and you will receive an email that you have a new statement available online through FAU Self Service.

How do I view my eBill?

You may view your eBill by logging into FAU Self Service, select the Pay Now button to access the Billing website and view statements using the eBill tab.

My fees are paid through Financial Aid. Why am I receiving an e-mail about my account statement?

Every student receives a bill for fees/tuition if there has been activity on your account. Please check you statement and review your charges and payments. Any portion of charges not covered by financial aid must be paid by your deferment due date. For more information on your deferment due date please see the calendar of important dates.

I have accepted a loan, why doesn’t it show on my eBill statement?

If your loanis not on your billing statement, please check your Award information on the Financial Aid section of MyFau. It is not unusual for Loan funds to not be reflected on your statement until the actual disbursement is made.

Authorized Users

What is an authorized user?

Authorized users can view account details, view monthly statements and make payments. Students can authorize users such as parents, guardians, or sponsors to view their accounts and pay their bills.

How do I set up authorized user access?

  1. The student must go to http://www.fau.edu
  2. Select the Current Students tab
  3. Select MyFAU Login and login to MyFAU
  4. Select FAU Self-Service (on the left side of the webpage
  5. Select Student Services
  6. Select Student Account
  7. Select Account Detail for Term (select the applicable term)
  8. Select the Pay Now button to access the FAU Billing web site
  9. Select Authorized Users at the top of the billing web site, then Add an Authorized User and complete the form.

Refunds & Direct Deposit

How do I setup Direct Deposit with FAU?

Please see the setup instructions on this link:http://fau.edu/controller/student_information/pdfs/Direct_Deposit_Online_Instruction.pdf

How do I get a refund that is due to me?

Refunds are sent to student via direct deposit. If you have not set up direct deposit a check will be mailed to your local address on file. Please allow 7-10 business days to receive your check by mail.

I have not received my refund check, what do I do?

If you have not received your refund check please complete the following form and submit to the Tuition and Billing office. Please make sure to setup direct deposit before submitting your form.http://www.fau.edu/controller/pdfs/student-services/Duplicate_Check_Request_Form.pdf

My financial aid is more than my tuition, fees and other charges. How will I get back what the university owes me?

If you have a direct deposit set up, then the excess will be sent to you via Electronic Funds Transfer (EFT) once the financial aid funds are disbursed to your account. If you do not have direct deposit set up, you will be notified by e-mail that a check is ready for pickup in building SU-80. After 21 days any title IV funds (Pell Grant, Direct Loans, Parent Plus Loans, SEOG) will be mailed to your local address on file with FAU.

I only received a portion of my expected refund from financial aid by direct deposit or check. Why isn't it all there?

Some programs release funds later than others. If you only received a portion of your funds, be patient. For exact dates of payments, please refer to MyFau athttps://myfau.fau.edu.

How to pay

What types of payment are accepted online?

Payment can be made on-line viaMyFau. You may use a personal checking/savings account or credit card. We accept Visa, MasterCard, Discover, and American Express there is a minimum $3.00 or 2.6%, whichever is greater, processing charge assessed by our third party processor for payments made via credit card.

How can I pay on campus?

FAU does not offer a walk up payment location. You may place checks or money orders in the payment drop box on the Boca Raton Campus.Please make your check payable to Florida Atlantic University and include your student ID number, name, address and telephone number on your check. Do not deposit cash in the drop box. No envelopes are required.

The drop box is located on the first floor of the Student Support Services Building located at 777 Glades Road, Boca Raton, FL 33431. By remitting your check payment by drop box, you are authorizing FAU to electronically process your check. The electronic debit to your checking account may be completed the same day your check payment is received by the University.

What address do I send my payment to if paying by mail?

Payments by check may be made mailed to:

Florida Atlantic University

SU-80 Room 113

777 Glades Road

Boca Raton, FL 33431

Please make the check payable to Florida Atlantic University and include your student ID number, name, address and telephone number on your check; checks must be made out correctly to be considered on time.

How do I make an International payment to the University?

The international payment method, powered by Flywire, allows you to pay in foreign currencies by wire, foreign credit/debit cards, and other international payment options. For more information, please go to http://www.fau.edu/controller/student-services/wire-transfer.php

Can I make a partial payment?

Yes, provided that you are electing to participate in a payment plan or you are making payments that will pay your tuition and fees by the fee payment deadline. If payments are late your student account will be assessed a late fee of $100.00.

I would like to pay my tuition and fees in installments, are there plans available?

There are Installment Agreements available to students. Please click here to view the plans: http://www.fau.edu/controller/student_information/tuition_pay_plan.php

How do I setup a Payment Plan?

  1. Log on towww.fau.edu
  2. Click on Current Students tab
  3. Click on MyFAU Login
  4. Enter your User Name and Password
  5. Click on FAU Self-Service (on the left side)
  6. Click on Student Services link
  7. Click on Student Account link
  8. Click on Account Summary by Term link
  9. Click on Pay Now
  10. Click onEnroll in a Payment Plan

What are the fees associated with setting up a Payment Plan?

All payment plans are assessed a $15.00 set up fee. All payment plans with the exception of the 50/50 and plans for financial aid, VA, or Florida Prepaid recipients are assessed a $100.00 late payment fee since the fee extends past the normal due date for the term.

Tuition Payment Deadlines and Deferments

What is a financial aid deferment?

Financial aid deferments are a method of extending the tuition payment deadline until the financial aid arrives or the deferment expires. Each term this date the deferment expires is different please check the calendar on the following link for the last day to payhttp://fau.edu/controller/student_information/to insure that your payment is received on time. If your account is not paid by the due date you will be assessed a $100.00 late payment fee.

How do I get a financial aid deferment?

In order to receive a deferment, you must submit all required documents most importantly accept your award by the last day to pay for the term. You will then receive an automatic deferment.If you have not accepted your award by the last day to pay for the term you must have an alternate payment arrangement in place by the fee payment deadline.

Sponsors, Agency, and Third Party Billing

Where do I submit a request for my tuition and fees to be billed to a sponsor, agency, or third party?

You may submit an authorization to bill to the Tuition & Billing Services Office by email atwebcontroller@fau.edu, in person, by fax or by mail. Any amount not covered by the agency must be paid by the last day to pay for each term. Students failing to pay by the payment deadline may be assessed late fees and/or reinstatement fees.

What happens if my sponsor or agency does not pay for my tuition and fees?

If the agency has not paid tuition and fees, you will be required to pay all tuition and fees in full.

Student Records and Privacy

What is the Family Educational Rights and Privacy Act (FERPA)?

Once students are enrolled in a postsecondary program educationalinstitutions may not release personally identifiable information or non-directory information about a student without written permission the student if attending a postsecondary institution. Form more information please see the following page:http://www.fau.edu/registrar/records/ferpa.php

I am a parent/guardian/or sponsor, how can I speak with the Controller’s Office about my student’s account?

Students may give written consent for the release of information to listed parties by completing theConsent to Release Confidential Student Record Information Waiver form. Please see form for instructions.

Tax Information & 1098-T

What is Form 1098-T?

As an eligible institution, Florida Atlantic University is required by law to provide 1098-T Tuition Statements to eligible students who are enrolled in courses at the University during the calendar year. The 1098-T tax form is a statement of qualified tuition and fees paid to Florida Atlantic University, and the amount of scholarships and grants received by a student during the calendar year that is provided to the student, as well as reported and filed with the IRS. 

The 1098-T is intended to assist you with filing for the tuition and fees deduction or the education tax credits, such as the Lifetime Learning Credit and the American Opportunity Tax Credit.  Receipt of Form 1098-T does not necessarily mean that you qualify for any of the tax benefits.  Please consult with your tax professional or refer to the IRS for any tax-related questions. 

Florida Atlantic University cannot and does not offer advice on tax matters

When will Form 1098-T be available to eligible students?

1098-T Tuition Statements will be available online by January 31st for the previous tax year. The University will not be sending paper copies. Please refer to the instructions on our website on how to retrieve your form online.

Will my 1098-T be provided to the IRS? 

Yes.  Florida Atlantic University is required to transmit your 1098-T electronically by March 31st.

What are qualified tuition and related expenses?

Qualified tuition and related expenses (QTRE) are defined by the IRS as tuition and fees a student must pay to be enrolled at or attend an eligible educational institution. Some examples of fees not included on your 1098-T are housing, meal plan, transportation, payment plan enrollment, and health fees as these are not qualified education expenses according to the IRS rules. 

Have there been any changes to Form 1098-T?

In tax years 2017 and prior, your 1098-T included a figure in Box 2 that represented the qualified tuition and related expenses (QTRE) we  billed  to your student account for the calendar (tax) year. Due to a change to institutional reporting requirements under federal law, beginning with tax year 2018, Florida Atlantic University will report in Box 1 the amount of payments received for qualified tuition and related expenses (QTRE) during the calendar year. The amount in Box 1 will consist of QTRE payments received less any refunds made. The amount reported is not reduced by scholarships and grants which are reported in Box 5.

  • Box 1.  Payments Received for Qualified Tuition and Related Expenses: The total amount of payments from any source received by Florida Atlantic University for qualified tuition and related expenses less any reimbursements or refunds made during 2018 that relate to those payments. Please note that the amount in Box 1 will NOT equal to or sum to the charges made for calendar year, because not all charges are considered qualified tuition and related expenses as defined by the Internal Revenue Service.
  • Box 2This box will be left blank.
  • Box 3Checkbox for Change of Reporting Method: This box will be checked by Florida Atlantic University for 2018 due to the change of institutional reporting requirements under federal law.
  • Box 4Adjustments Made for a Prior Year: This box is used to report reductions in qualified tuition and related expenses that were reported in a prior year. This amount may reduce any allowable education credit you may claim for the prior year.  This box will be blank for 2018 as this is the first year Florida Atlantic University has reported payments.
  • Box 5Scholarships or Grants: This box reports the total amount of all scholarships or grants posted to your account during the calendar year.  Scholarships and/or grants will be reported in Box 5 and will be also included in Box 1 (payments received).
  • Box 6Adjustments to Scholarships or Grants for a Prior Year: This box is used to report reductions to scholarships or grants previously reported in prior years. 
  • Box 7Checkbox for Amounts for an Academic Period Beginning in January through March (the following calendar year): This box will be checked if qualified tuition and related expenses are paid in one year, but the academic period begins January through March of the following year. Example: Winter term charges are billed in December but classes begin in January.
  • Box 8Check if at Least Half-Time Student: This box will be checked if the student was at least a half-time student during any academic period during the calendar year.
  • Box 9Check if a Graduate Student: This box will be checked if the student was enrolled in a program or programs leading to a graduate-level degree, graduate level certificate, or other recognized graduate level educational credential.
  • Box 10Insurance Contract Reimbursements or Refunds: This box will be left blank.

For 1098T Information prior to Tax Year 2018, click here

Does every student get a Form 1098-T?  

The IRS does not require Florida Atlantic University to provide Form 1098-T for:

  • Courses for which no academic credit is offered (e.g. continuing education, certificate programs); even if the student is otherwise enrolled in a degree program;
  • Nonresident alien students;
  • Students whose expenses are covered by a formal 3rd party billing arrangement.

How do I access my 1098-T?

To view your 1098-T statement, follow the steps below:

  1. Go to  MyFAU
  2. Select Sign In
  3. Select FAU Self Service
  4. Select Student Services
  5. Select Student Account
  6. Select Pay Your Bill or Review Your Statement
  7. Select View (located to the right of your latest 1098-T statement)
  8. Select the “⚙” icon under Action and click View

I am a former student.  How can I get a copy of my 1098-T?

If you are no longer able to login using MyFAU, please use the link below for instructions on how to activate your FAUNetID.  Once you activate your FAUNetID, follow the instructions under “How do I access my 1098-T?”.

 http://www.fau.edu/oit/files/how-to-activate-your-faunet-id.pdf

For login assistance, please contact the helpdesk at www.fau.edu/helpdesk or by phone at (561) 297-3999 or (866) 855-8325.

Who do I contact if I still have questions about my 1098-T?

If you believe there is an error on your 1098-T tax form, please contact Tuition and Billing Services by calling 561-297-6101 or email them at webcontroller@fau.edu.  

Florida Atlantic University is unable to provide you with individual tax advice, but should you have tax questions, you should seek the counsel of an informed tax preparer or adviser. 

HELPFUL RESOURCES

  • IRS Publication 970, Tax Benefits for Education
  • Form 8863 – Education Credits
  • Tax Benefits for Education: Information Center


 Last Modified 1/28/19