Tech Support
It is your responsibility to have the necessary skills to manage the hardware and software systems of this course. In addition, if your personal computer becomes unavailable for any reason, you are responsible for locating and operating other adequate computer resources to meet the course deadlines. Please click the links below for assistance regarding:
- Recommended Canvas Browsers
- Getting Help
- Canvas App
- How to Use Canvas - Student Guide
- Setting Your Notification Preferences
- How to Download the Free Adobe Reader
- Additional Canvas Tools
1. Recommended Browsers
We have learned that Canvas works better with Google Chrome and Mozilla Firefox than with Internet Explorer. If Internet Explorer is currently your only browser, you may want to install Chrome or Firefox. We highly recommend updating to the newest version of whatever browser you are using as well as updating to the most recent Flash plug-in. For more details, see Canvas Supported Browsers.
2. Getting Help
You can also contact eLearning Success at (561) 297-3590. FAU has purchased Tier 1 support, provided by Canvas. What does this mean for you? If you need help, please look for the link in the lower left-hand corner of this page. How do I get help with Canvas as a student? Canvas Student Support is available 24/7, 365 days a year through chat, phone, via email, or you can contact FAU's Help Desk - How to Get Help.
3. Download the Canvas App
The Canvas Student app is the mobile version of Canvas that helps students stay current with their courses anywhere. The app is handy for checking messages, completing assignments and quizzes, reading announcements, and checking your grades, Download the Canvas Student app on Android and iOS devices. You can find information about how to use the Canvas app in the Canvas Guides.
Canvas Student iOS Guide | Canvas Student Android Guide
4. How to Use Canvas - Student Guide
Check out the links below for information about how to use Canvas.
Canvas Overview
Note: To view subtitles for this video, click the CC button in the toolbar and select a language.
**video**
200- Canvas Overview for Students from Instructure Canvas Community.
Canvas Students Overview Video- Transcript.pdf
Getting Started with Canvas FAU Office of Information Technology (OIT) Guide
Canvas Student Guides
Series of short videos designed to help students learn Canvas
Using the Inbox
How Do I Find My Unread Messages?
Assignments, Discussions, and Quizzes
How Do I Submit an Online Assignment?
How Do I Upload a File to My Assignment Submission?
How Do I Reply to a Discussion Topic?
5. Set Your Notification Preferences
You can select how and when you want to be notified when various events occur within a course. You will be notified whenever there is a change in a due date, an updated assignment, or a message sent from within Canvas. Canvas supports notification through email, SMS text message, and Twitter. you can choose to receive notification alerts immediately, daily, weekly, or never.
For instructions, see How Do I Set My Notification Preferences?
Profile and Settings
How Do I Add a Profile Picture?
How Do I Add a Text Contact Method on Canvas?
6. How to Download the Free Adobe Reader
Some of the files in this course are PDF files and require Adobe Reader. If you don't have Adobe Reader on your computer, download the free Adobe Reader.
7. Additional Canvas Tools
For more information about Canvas tool's FAU office from the Office of Information Technology (OIT) please review Canvas Additional Tools for information on:
Zoom
FAQs:
-
Where can I access Zoom?
- All users with FAU NetIDs can access Zoom at https://fau-edu.zoom.us
- Zoom is also available in Canvas. If you don't see it in your course, view this document to learn how to enable it .
-
What features do we have access to?
- Faculty and staff can host a meeting with up to 300 participants for unlimited duration.
- Students can host meeting with up to 100 participants. Meeting are limited to 40 minutes for 3 or more participants.
-
How do my meeting recordings work?
- Faculty and staff may record to the shared cloud space. Recordings will expire after 180 days. To keep recording longer than that, please download and move them to Mediasite, OneDrive, or any other storage method. Please note FERPA restrictions apply to all recordings.
- Student accounts cannot record to the cloud but can record locally (to their own computer) if the meeting host allows.
- Recording (cloud or local) is not available to HIPAA users.
-
Can non-FAU users participate in Zoom meetings?
- Only users with FAUnet IDs may host meetings. other users can participate as an attendee and can be given presentation privileges during a meeting.
- Please note: With the default setting, users who do not authenticate with FAU need to be admitted manually by a meeting host (to prevent Zoom bombing). You can admit these users from the participants list after launching the meeting.
-
Where can I get help/learn more?
- Training is available at techevents.fau.edu
- Help Desk Requests can be submitted using this Help Desk Ticket.
Student Zoom Guides
- Download & Install Zoom on Your Devices
- Sign In to Zoom at FAU
- Join Your Class Session in Canvas
- Schedule a Meeting Outside of Canvas
- *New* Zoom Security Recommendations
- Start a Meeting Scheduled Outside of Canvas
- Join a Meeting Outside of Canvas
- How to Use Breakout Rooms in a Meeting
Respondus (LockDown Browser)
If your course uses Respondus LockDown Browser please review LockDown Browser Student Guide below. All Quizzes/Exams that use Respondus LockDown Browser with or without Monitor must be accessed by the Quizzes link from the Course menu.
Determine your operating system where LockDown Browser will be installed (or click here for more information on this product).
LockDown Browser Student Guide
Turnitin