Police Communications Operator
The Police Communications Section is located in the Campus Operations Building (CO-69) on the Boca Raton Campus of Florida Atlantic University. The Police Communications Section is staffed and operated 24/7. There are eight full time non-sworn Police Communications Officers and one non-sworn Police Communications Section Supervisor. There are a minimum of two Police Communications Officers on shift at all times. The Communications Section is responsible for processing both emergency and non-emergency calls for service for the Boca Raton Campus. Non-emergency requests for Jupiter, Harbor Branch and Davie campus-es are also handled by the Communications Section.
A Police Communications Officer (PCO) is required to complete training and be certified by the State of Florida Department of Health (DOH) in order to serve as an E911 Public Safety Telecommunicator. Training consists of a state approved 242 hour classroom course in conjunction with 12-16 weeks of direct on the job training with a certified DOH Telecommunicator. Additional mandatory certifications include CPR and the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) computer systems for subject or vehicle information inquiries.
The Florida Department of Law Enforcement’s (FDLE) FCIC/NCIC System is maintained by the Communications Section with the Communications Section Supervisor acting as the TAC (Terminal Agency Control). The Florida Atlantic University Police Department is capable of entering and confirming items 24/7.
The section also monitors fire alarms, intrusion alarms and panic alarm systems. The fire alarms and intrusion alarms are monitored by Keltron, a system employed by Environment Health and Safety (EHS) but housed in the Police Communications Center. The panic alarms are received and monitored via the phone system. CCURE is also monitored by Communications, which is the card access software for Florida Atlantic University.
The Communications Section also monitors the blue light emergency phones system. On the first Sunday of every month, this section conducts a functional test of all blue light emergency phones on all campuses as part of IACALEA standards. The blue lights that are not functioning are reported for immediate repair.
Additionally, PCOs monitor the video patrol through the HDVR Program, a camera network system located throughout all of the cameras on the Boca Raton and partner campuses that are tied into the network. PCOs monitor high risk areas during incidents to assist officers, report suspicious activity that is observed for officers to investigate, and help to identify needed camera repairs by notifying appropriate personnel.
In addition, all calls for service and radio transmissions for the Department of Parking and Transportation are maintained through the Communications Section. These calls include battery boosts, lockouts, event preparations, etc.
In 2013, the Police Communications Section entered 37,068 incidents into the Computer Aided Dispatch (CAD) program. As of April 1st, 2014, 12,070 incidents have already been entered into CAD. The increase in incidents can be attributed to the growth of population and expansion of Florida Atlantic University.