Forgot your Password? You can reset it yourself!

You no longer have to call the Help Desk for a reset! The power is all yours!

How It Works

If you are new to FAU, during initial activation of your FAU account , you will be asked to set up three (3) security questions and answers. You also have the option of providing a text-enable (SMS) cell phone number to which you can receive a verification code should you ever need to reset your password in the future. 

 

If you have an existing FAU account, you can utilize the "Forgot your Password" self-service feature available on the FAU Account Self-Services portal  as long as you have the security questions or SMS (text) enabled phone number set up. This means you do not have to contact the OIT Help Desk for a password reset.

To set up the questions and/or the SMS (text) phone number, visit the FAU Accounts Services portal  and click on the “Change password, security questions, and SMS Number” link. Log in with your FAUNet ID and current password. Then select “Change your Security Questions” and/or ”Change your SMS Number.”

Once the security questions and SMS number have been added to your account, you will be able to use the "Forgot Your Password" self-service feature by providing your FAUNet ID. If you have provided a phone number for SMS you can use the "Send SMS" option to receive a verification code, or choose "Number Incorrect" option to answer your security questions. After providing a verification code or answering the security questions, you will be able to set a new password.

The Office of Information Technology highly recommends that you take advantage of this service.

 

If you are not successful in receiving a verification code via SMS or answering the questions, please contact the OIT Help Desk (561) 297 3999 for further assistance with resetting your password.



 Last Modified 9/7/16