Annual Memberships will expire one calendar year from the date of registration. Patrons will receive an email one month prior to expiration date to remind you of your upcoming expiration date. Renewals are able to be processed over the phone or in person. If medical history has changed within the last year, it is up to the patron to inform the membership staff, as the PAR-Q will need to be updated and you may be asked to provide a medical waiver.
All monthly membership cancellations must be submitted through the cancellation form above.
Refund Form: Download
Refunds are processed on a case by case basis, typically for a medical reason or extenuating circumstance. For refunds requested due to medical reasons, we ask that you provide written documentation from a doctor’s office. Refunds will not be processed due to lack of use of membership, travel, or moving.
For more information on renewals, cancellations and refunds, please contact Mike Chase, the Coordinator of Facility Operations and Membership at firstname.lastname@example.org .