How We Can Help

 

The Ombuds office may be able to help you, if you need assistance with…

• Problems with advisors
• Disciplinary matters
• Course conflicts
• Grading conflicts
• Health and safety concerns
• Disputes about fees
• Campus housing issues

Visiting the Ombuds office:

• Have established processes and procedures failed?
• Did you receive an explanation for the decision made?
• Is the decision-making process stalled?
• Are you not sure where to even start?

The role of the University Ombuds:

• Works to solve problems as a neutral party
• Works to allay frustration
• Provide advice/guidance to those who requested it
• Cannot change, set aside or supersede existing rules and regulations
• May recommend policy or procedure changes
• Listens carefully and enables examination of complicated situations
• Coaching on effective conflict management or asking/responding to difficult questions
• Shuttle diplomacy or serving as a go-between to resolve problems

The Ombuds can:

• Listen to your concern
• Clarify university policy
• Answer questions concerning appropriate channels
• Assist with problems that have not been resolved by other offices
• Informally look into your concern
• Make referrals to individuals who can address your concern
• Help define options that are available to you
• Recommend changes to university policy, rules, or procedures that are outdated, unclear, or ineffective
• Open avenues of communication; facilitate conversations
• Offer a SAFE place to discuss your concerns