Please notify us by phone or email at least 48 hours before the course begins if you must cancel a course. You will receive a full refund, minus a $15 processing fee for each course. If less than 48 hours' notice is given, you will be charged a $40 processing fee for each course. No cancellation requests will be accepted AFTER a course begins or once online resources are accessed. Non-attendance does not constitute a cancellation. No retroactive discounts. If the full course is cancelled by us for any reason, you will receive a full refund.