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  Mon. – Thur. 5:00-9:00
  Sat. and Sun. 9:00-5:00

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test prep



Writing Consultation Policies

 

What are the Policies on Refunds, Late Arrival, and Cancellations?

Refunds for Individual Sessions and Packages
Refunds will not be given for sessions. Any unused hours are non-refundable and must be used within a one-year period from the date of the original consulting agreement. Any sessions not used within one year will be forfeited, with no refund. However, hours are transferable to family and friends, though these new clients will be charged an additional in-take consultation rate ($100) in order for us to better understand their particular needs.

Late Arrival Policy
You should make every effort to contact the manager via email in the event of late arrival. If you arrive late for a consulting session, the session will still end at the regularly scheduled time.

Cancellation of Sessions Policy
You should make every effort to contact the manager via phone call (561.406.8338.) and email in the event of a cancellation.

  • If a session is cancelled more than 48 hours ahead of time, you will not be charged.
  • If a session is cancelled less than 48 hours ahead of time, but before the day of the scheduled session, you will be charged a $20 processing fee.
  • If a session is cancelled on the day of the scheduled session (or if you are a "no-show"), you will be charged 100% of the session rate.
  • If a session is cancelled, every effort should be made to reschedule the session with the manager at a mutually agreeable time, within two weeks of the missed session.

More detailed information concerning refunds, late arrival, and cancellation policies can be found in the "Consulting Services Agreement." The agreement must be signed and returned before you attend your first session. Please contact us for more information.



 Last Modified 11/8/16