Virtual Private Network (VPN)

The FAU VPN service allows approved faculty and staff to access certain secure on-campus resources. The VPN supports Windows Vista and later (32bit and 64bit), MAC OS/X 10.10 and later, Android 5.0 or later, and Apple iOS 7 or later Clients. If you would like to request VPN access please open a service request at the FAU Help Desk http://helpdesk.fau.edu or call 561-297-3999 . 

Accessing the VPN network

Once your VPN access has been approved, please download & install the VPN Client Software installation file that is appropriate for your operating system. Please select one of the clients below. When setting up the URL to connect to in the Pulse Secure client, use the following URL https://vpn.fau.edu or see the instructions below for the "Pulse Secure" mobile access. 

Desktop and Laptop Clients 

Windows (Including Surface Pro Tablets)

Only windows Vista, 7, 8.1, and Windows 10 are supported. Windows 8 and Windows XP and earlier are not supported. 

Install the appropriate Pulse Secure windows client software for your Operating System then follow the instructions for Installation found HERE . **Note** If installing the Pulse Secure Windows client for Windows 10, you may have to re-install the VPN client if it is already installed on your updated system.

If you require additional information on the two-factor secondary authentication feature, please see the two-factor section at the end of this page.

Macintosh

Only Mac OSX 10.10 and later is supported. If you are running an older version of Mac OSX, you will need to upgrade it before installing the VPN client software.

Install the Pulse Secure MAC OS X client software then follow the instructions for installation found HERE

If you require additional information on the two-factor secondary authentication feature, please see the two-factor section at the end of this page.  

Mobile Clients - Tablets and Phones

Mobile clients are restricted to limited remote desktop access for end user desktops only. Access to sensitive data requires a laptop or PC. 

iOS

Only Apple iOS 7 or later is supported.

iPhone / iPad

  1. Install the "Pulse Secure" Apple IOS Client from the Apple App Store. **Note** if you have the old JUNOS PULSE IOS Mobile client installed, please uninstall that client before installing the "Pulse Secure" client.
  2. Add a VPN connection & enter https://vpn.fau.edu/mobile for Server Address
  3. Click Connect & enter your FAUNet ID and password when prompted. 

Android

Only Android 5.0 or later is supported.

Android Tablets and Phones:

  1. Install the "Pulse Secure" Android Client from Google Play Store application on your device.. **Note** if you have the old JUNOS PULSE Android client installed, please uninstall that client before installing the "Pulse Secure" client.
  2. Add a VPN connection & enter https://vpn.fau.edu/mobile for Server Address
  3. Click Connect & enter your FAUNet ID and password when prompted. 

Two-factor Authentication

Windows and Macintosh VPN clients provide access to sensitive services that the iOS and Android clients do not. For this reason, The Windows and Macintosh VPN clients will prompt a user for a secondary login.

When using the Windows or Macintosh VPN client, you will be prompted for a second login after entering your FAU NetID username and password and trying to connect to the VPN like normal. Enter one of the following into the secondary password field depending on the options you selected when enrolling for Duo two-factor:

  • Enter push into the secondary password field and press enter to push an authentication request to your phone or tablet if you are using the smartphone application.
  • Enter sms into the secondary password field to have a code sent to you via text message. (You will enter the code once the dialog prompts you again.)
  • Enter phone into the secondary password field to receive a phone call to confirm the authentication request.

Alternatively, if you have key FOB, you can enter the code into the secondary password field.

More information on this process including sample screenshots can be found at the following site: https://guide.duo.com/pulse

 

DISCLAIMER: This software is to be used at your own risk; OIT does not take any responsibility for any damage in whatever form or context. Additionally, VPN client upgrades are installed automatically from the server as needed after the initial client installation. These are necessary to keep the client software up to date.



 Last Modified 8/16/16