To be treated with respect, consideration and dignity.
To appropriate privacy at check-in and in evaluation and treatment areas.
To access an interpretation service, if necessary.
To information, to the degree that it is known, concerning his/her diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to the patient, the information is provided to a person designated by the patient or to a legally authorized person.
To participate in decisions regarding his/her health care, except when such participation is contraindicated for medical reasons.
To information regarding patient rights, including those set out in this policy.
To information regarding how to voice grievances, provide feedback and/or complaints.
To change providers if other qualified providers are available.
To information regarding advance directives, as required by prevailing laws and regulations.
To information concerning:
Services available at SHS.
Provisions for after-hours and emergency care.
Fees for services.
Payment policies.
The credentials of health care professionals.
The absence of malpractice coverage.
A patient has the responsibility:
To adhere to and follow policies and procedures set forth by the University relating to COVID-19.
To behave respectfully toward all health care professionals and staff, as well as other patients and visitors.
To provide complete and accurate information to the best of his/her ability about his/her health, any medications taken, including over-the-counter products and dietary supplements, and any allergies or sensitivities.
To follow the agreed-upon treatment plan prescribed by his/her provider and participate in his/her care.
To inform SHS staff of any living will, medical power of attorney or other health directive that could affect his/her care.
To keep scheduled appointments or call early to cancel in order to avoid a no show charge.
To accept personal financial responsibility for any charges not covered by insurance.
To provide a responsible adult to provide transportation home and to remain with him/her as directed by the provider or as indicated on discharge instructions.
