Transact Payment System

Transact is a modern, user friendly payment processing solution that empowers campuses to deliver one connected experience and is trusted by more than 1,750 higher education institutions. The Office of Information Technology and the Controller's Office have partnered to implement Transact as the Touchnet replacement.

For Further Help

Nora Packard
OIT Project Manager
Phone: 561-297-3018

Questions & Answers

What is the main objective of discontinuing Touchnet and transitioning to Transact?

The main objective is to provide superior reporting capabilities, as well as potential cost savings. Additionally, another driver for the transition was that Transact is a WD partner, whereas TouchNet was not. At the time, WD integrations were not on the TouchNet roadmap, and did not appear to be any traction during the conversations. On the other hand, Transact had customers utilizing their product with WD (FAU can seamlessly transition to WD Student) and facilitate payment for invoices generated through the WD Customer Billing Module.

What do I or my department need to do to prepare?

At this time there is no action needed by the current TouchNet FAU departmental users. Central OIT and the Controller’s Office will be reaching out to you over the next several months to inquire on your current TouchNet set-up/processes, but please be assured there is no action or change occurring at present and you will be notified in advance of future changes and implementation timeline including go-live date.

I have a concern with TouchNet no longer being used, who can I discuss this with?

Please be assured that the FAU Transact/CashNet team is assessing all set-up and process flow TouchNet activities and will thoroughly test and provide guidance on how the two systems differ and what changes to expect in the coming months. This implementation will be as smooth as possible for the community users.

Do I need to allocate departmental time to help with the set-up/testing?

If you have not been contacted by the Transact/CashNet team, you do not need to allocate departmental time to assist in this implementation process at this time. Several departments have been selected for their MarketPlace store characteristics so that a thorough understanding of the current set-up and process flow can be ascertained. The FAU Transact/CashNet team will reach out to you with another announcement(s) when any action is needed by the FAU community TouchNet users.