• Billing Changes/Verification Forms
• Cell phones & Smartphones
• Costs & Procedures
• Directory Assistance/IntelliSPEECH
• Name Changes / Caller ID changes on phones
• OIT Infrastructure Specification.pdf
• Phone Features
• Phone & Cable TV Requests
• Xpressions Phonemail

 

Costs & Procedures

One Time Costs

Service Order Charge

• Charge per work order request: $20.00 *
  * This charge applies to any and all telephone, cell/smartphone, and cabling requests.

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Rush Order Charge - One Time Cost

• Charge per work order requesting expedited service: $50.00*
  * Charge added to a request when the end user gives CI less than (5) business days notice to complete an order.

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Installation, Upgrade, Downgrade, and/or Move

One Time Costs (monthly charges also apply)

Phone: $72.00 + cost of equipment.  As of July 2012, new phones and replacement phones will be charged a one-time purchase price per phone. 

Customized call processing and call distribution designs and requests will be priced according to required features.

Analog Line: $72.00

Comcast cable TV - estimate will be provided for each request.  Please open a ticket at http://helpdesk.fau.edu

If you would like to request any of these services from Communication Infrastructure, please submit a telecom ticket through the Online Helpdesk site with the details of your request.

For more information or if you have any questions, please call CI Support Services at 561-297-6235 for assistance.

 

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Disconnect of Phone, Cellular/Smartphone/iPad/Tablet, or Analog Line

One Time Cost

• Disconnect: $15.00

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Software Changes

One Time Costs (monthly charges may also apply depending upon details of request)

• Software 1 - 5 changes: $15.00
• Additional changes in groups of 1 - 5: $15.00

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Phone Mail Xpressions One Time Costs

(monthly charges also apply)

• Installation per phone: $35.00
• Software change to a mailbox: $15.00
• Disconnect: $15.00

Call Processing OneTime Costs (Customized call processing and call distribution designs and requests will be priced according to required features)

Installation per phone: $35.00
Line installation $72. each
Software change to a Call Processing box: $15.00
Disconnect: $15.00

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Monthly Recurring Charges

• Beginning with the July 2012 Telecommunications e-print bills, the following monthly costs are:

  Desk Phone service each, all models  $27.00/month.

  Off-campus forwarding feature  $5.00/month

  Xpressions phonemail $6/month.

  Analogs and second lines $19/month. 

  The cost of new phones will no longer be included in the monthly rates. New phones and replacement phones will be charged a purchase price for the phone. 

  Customized call processing and call distribution designs and requests will be priced according to required features.

  If you would like to request any of these services from Communication Infrastructure, please submit a ticket through the Online Helpdesk site with the following information:

For more information or if you have any questions, please call CI Support Services at 561-297-6235 for assistance.

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Procedures

If you would like to request any of these services from Communication Infrastructure, please submit a telecomm ticket through the Online Helpdesk site with the following information:

1. Type of phone.
2. Phonemail Y or N
3. Class of service (i.e., local calling, long distance, International).
4. Location - Campus, building and room number.
5. SmartTag # 
6. Forwarding (i.e., PhoneMail, to another extension, etc.).
7. Caller ID Assigned name.
8. Contact name and extension.
9. Brief description of what is needed.

 Please submit this information via the  Online Helpdesk site