Forgot your Password? You can reset it yourself!

You no longer have to call the Help Desk for a reset! The power is all yours!

How It Works

New Account

If you are new to FAU, during initial activation of your FAU account, you will be asked to provide a recovery email address. You also have the option of providing a text-enable (SMS) cell phone number to which you can receive a verification code should you ever need to reset your password in the future. 

Existing Account

If you have an existing FAU account, you can utilize the "Forgot your Password" self-service feature available on the FAU Account Self-Services portal as long as you have the recovery email address or SMS (text) enabled phone number set up. This means you do not have to contact the OIT Help Desk for a password reset.

To add a recovery email or SMS (text) phone number to your account, visit the FAU Accounts Services portal and click on the “Manage Your Account” tile. Log in with your FAUNet ID and current password, then select “Change" under the Password Recovery Options section.

Once the recovery options have been added to your account, you will be able to use the “Forgot Your Password” self-service feature by providing your FAUNet ID. 

The Office of Information Technology highly recommends that you take advantage of these services.

 

If you are not successful in receiving a verification code via SMS or answering the questions, please contact the OIT Help Desk (561) 297 3999 for further assistance with resetting your password.



 Last Modified 3/30/20