Claim Procedure

Helpful resources and forms

Contact us

All Customer Service inquiries, including Provider network questions, should be directed to Aetna Student Health by calling 877-409-7360 or emailing Customer Service.

Claim forms

If the Provider does not file the claim directly with Aetna Student Health, then you must file the claim by submitting an Aetna Claim Form and itemized bill immediately after treatment to:

Aetna Life Insurance Company
PO Box 981106
El Paso, TX 79998

Your name, social security number and school name should be written clearly on all medical bills. Always retain copies for your records.

For prescription drug claims, to receive reimbursement, you will need to submit a claim form and the prescription receipt to Aetna. Fax your completed Aetna Prescription Drug Claim Form and receipts to 888-472-1128 or mail it to:

Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444
 Last Modified 11/8/16