Executive Summary 2012 - 2013
Accomplishments
  • In February 2013, Student Health Services received an initial three-year national accreditation by the Accreditation Association for Ambulatory Health Care (AAAHC).
  • Twelve thousand two hundred and twenty-three (12,223) patient visits were provided across all clinics for 7,029 students or 23% of the entire FAU student population, remaining neutral from last year.
  • Registered Nurse visits were up 28%.
  • SHS provided 664 doses of influenza vaccine to students on all campuses at no additional cost, a 600% increase over last year.
  • Of 385 student respondents, 87% ranked their most recent visit as “very good” to “excellent” on student satisfaction surveys for Jupiter, Broward, Boca and Treasure Coast services.
  • Of 384 patients who responded to a learning outcome question/survey this year, 82% were able to identify one health item they learned during their most recent SHS clinic visit.
  • SHS provided clinical services to SHS website page views of 150,610 were up 11% this year; 19,796 people visited our site, up 25% over last year.
  • Two thousand and twenty-five (2,025) students registered to utilize the SHS secure web portal for patient communication, an increase of 275% over last year. Students may now make specific clinic appointments on-line for all three clinics. Students were sent 2,802 secure web portal messages containing their protected health information.
  • Over one thousand (1,000) pounds of food and toiletry items were collected university wide during the annual Have-a-Heart Food Drive benefiting community agencies that provide services to persons living with HIV/AIDS. This is a significant increase of 67% over last year.
Major Challenges
  • Implementation of third party insurance billing process
  • Marketing health services to all students on all campuses to improve utilization of services
  • Year-end balance (net loss) for the Dental Clinic.
Goals and Objectives for 2013-2014
Goal 1. Finalize the implementation of third party insurance billing process. Supporting FAU Strategic Plan Goal 1.E.1 and Student Affairs Strategic Plan Goal 1.A.
Goal 2. Increase by 10% the number of students who register to use the SHS secure web portal. Supporting FAU Strategic Plan Goal 1.E.1 and Student Affairs Strategic Plan Goal 1.A.
Goal 3. Increase the number of on-campus clinic visits at Jupiter SHS and Davie SHS by 2%. Supporting FAU Strategic Plan Goal 1E.1 and Student Affairs Strategic Plan Goal 1.A.
Goal 4. Increase by 10% the number of doses of influenza vaccine provided to students at no additional charge (while vaccine supply lasts). Supporting FAU Strategic Plan Goal 1.E.1and Student Affairs Strategic Plan Goal 1.A.
Goal 5. Increase utilization and fiscal efficiencies of Dental Clinic as demonstrated by:
    1. increase in dental visits by 5% over last year; and
    2. Dental Clinic year-end balance sheet will demonstrate no deficits. Supporting FAU Strategic Plan Goal 1.E.1and Student Affairs Strategic Plan Goal 1.A and Goal IV.
Goal 6. Eighty-five percent (85%) of patients who respond to a learning outcome question will be able to articulate at least one item they learned during their most recent clinic visit. Supporting FAU Strategic Plan Goal 1.E.1 and Student Affairs Strategic Plan Goal 1.A.
Goal 7. Create a Student Health Services marketing video. Supporting FAU Strategic Plan Goal 1.E.1and Student Affairs Strategic Plan Goal 1.A.
Goal 8. Increase utilization and fiscal efficiencies of the FAU Pharmacy as demonstrated by increasing by 5% the average number of prescriptions filled per month over last year. Supporting FAU Strategic Plan Goal 1.E.1and Student Affairs Strategic Plan Goal 1.A and Goal IV.
Annual Report 2012 - 2013
The FAU SHS Annual Report 2012 - 2013 is available for download and printing in PDF Format only.
FAU Campuses: Boca Raton/Davie/Dania Beach/Fort Lauderdale/Jupiter/Treasure Coast Boca Raton Campus Danie Beach Campus Davie Campus Fort Lauderdale Campus Harbor Branch Campus Jupiter Campus Treasure Campus
 Last Modified 4/7/14