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Innovative Booting Program Offers Improved Convenience for Those with Excessive Parking Violations
Florida Atlantic University is starting a new and innovative program aimed at helping motorists whose vehicles have been immobilized for unpaid parking violations get back on the road quickly. The program targets the most serious offenders who have accumulated three or more outstanding tickets. Unfortunately, these motorists have ignored multiple notices and warnings for each unpaid ticket.
FAU has contracted with PayLock to support the Office of Traffic and Parking’s parking enforcement staff by providing electronic, self-releasing booting devices and 24/7 Help Center services. The PayLock parking enforcement and collection program addresses fair treatment of citizens through easy and quick compliance options using a self-release “SmartBoot” backed by an around-the-clock Help Center for payment processing.
When a vehicle has been identified for non-payment of outstanding tickets (after repeated notices and warnings), a “SmartBoot” will be applied, effectively making it impossible for the vehicle to be moved. This immobilization device has a unique locking mechanism that can be opened by the driver with the authorized combination after payment is made.
To make payment easy, Paylock provides toll-free number (866-404-6373) that is accessible 24 hours a day, seven days a week. Help Center operators walk the customer through payment options, boot removal steps and directions to the Office of Traffic and Parking, where the boot must be returned and a receipt can be obtained during regular business hours. Payment by phone can be made using various means including American Express, Visa, MasterCard, Discover, check-by-phone, savings account-by-phone or by other electronic means. Cash payments are accepted at Office of Traffic and Parking (777 Glades Road, Building 69) between 7:30 a.m. and 5:00 p.m. on Tuesdays, Wednesdays and Fridays and between 7:30 a.m. and 6:00 p.m. on Mondays and Thursdays. If an individual fails to return the SmartBoot within 24 hours they will incur a $25 per day late fee, up to $500.
The new program is aimed at improving compliance with the University’s parking policies by offering convenient payment options on the spot. The boot can be released without waiting; motorists can be back on the road in less than five minutes.