November 2, 2018

Dear Lifelong Learning Members,

 

Yesterday, at 8:01 a.m., our online system crashed. This is the first time that this has happened during winter registration. For about 30 minutes, members were attempting to register online and could not.

Once the online system crashed, members turned to the telephone to seek assistance and we received hundreds of phone calls in a matter of minutes. This overloaded FAU’s phone system. Both systems did get back up, and we are working. We understand that this left members frustrated and upset.

We know what it feels like to be waiting for a resolution to a problem, and please know we are working on the situation. We value you as members and we will continue to work on this situation.

We are doing an analysis on what happened, the impact and how to prevent this from happening again. Thank you for your patience with us as we dig in and get back to helping you grow with OLLI at FAU.

 

Sincerely,

Osher Lifelong Learning Institute at FAU Jupiter Staff



 Last Modified 11/7/18