How we can help
The Ombuds office may be able to help you, if you need assistance with…
- Problems with advisors
- Disciplinary matters
- Course conflicts
- Grading conflicts
- Health and safety concerns
- Disputes about fees
- Campus housing issues
Visiting the Ombuds office:
- Have established processes and procedures failed?
- Did you receive an explanation for the decision made?
- Is the decision-making process stalled?
- Are you not sure where to even start?
The role of the University Ombuds:
- Works to solve problems as a neutral party
- Works to allay frustration
- Provide advice/guidance to those who requested it
- Cannot change, set aside or supersede existing rules and regulations
- May recommend policy or procedure changes
- Listens carefully and enables examination of complicated situations
- Mediates disputes, negotiations and facilitations
- Coaching on effective conflict management or asking/responding to difficult questions
- Shuttle diplomacy or serving as a go-between to resolve problems
What does the Ombuds do:
- An Ombuds is a person whose function within an organization is to help solve problems.
- An Ombuds works to promote fairness of outcomes and is not as an advocate for individuals or the institution.
- The University Ombuds assists students in addressing concerns that established processes and procedures have not resolved.
- The Ombuds may offer guidance, recommendations, interpretation, and information-gathering.