Getting Help

Computing support is available to FAU students 24/7 online and via telephone.


How to Submit an Online Request

  • Go to http://helpdesk.fau.edu.
  • Click on the REQUEST SUPPORT tab at the top, center of the web page.
  • Click on the SUBMIT A TICKET link.
  • Enter your full FAU e-mail address (to look up your FAUNet ID/email address click here)
  • Your default password is your first name in lowercase.

Once you've successfully logged in, we highly recommend that you update your password in the Support Center.  To do so, after you log in, click on the MY SUPPORT tab, then click on the MY PROFILE links.  From here, you can update your password.

Phone Support

If you need to have your MyFAU or network (Active Directory) password reset, experience ANY problems with the aforementioned or wish to speak to a support representative, please call our 24/7 support line at (561) 297-3999 or toll-free at (866) 885-8325.