Phone Systems Service Requests

If you have a problem with your phone or line, please open a ticket through FAU's Online Help Desk specifying "PROBLEM" for telecommunications and provide details of the issue.   If CI determines that there will be charges, Support Services will inform you before repair work has begun.

• All voice, cable TV, and smartphone/cell requests must be submitted through FAU's Online Help Desk site.
  
  
• All CI work is done on a charge-back basis and all service requests are by default assigned a minimum completion date of 7 business days. Although CI does accept rush orders, there is an additional $50.00 fee.
• For all install, disconnect and move requests CI work is done on a charge-back basis and assigned a minimum completion date of 7 business days.  Although CI does accept rush orders, there is an additional $50.00 fee.
  
  
• Costs for CI services are published at: http://www.fau.edu/oit/phone/costs.php.
  
  
• If conduit is needed:  All conduit requests must be opened with Facilities Planning as a Minor Project. To open a MinorProject, follow the instructions atwww.fau.edu/facilities/fp/