Phone Systems and Cable TV  

Welcome to the homepage of the Communication Infrastructure (CI) department.  Our services include phones, phone mail, call routing, smartphones, cell phones, Comcast cable TV installations, and cabling.


Support Services Contacts:
Customer Service 7-6235
Telephone Troubles?  Please submit a ticket at http://helpdesk.fau.edu 

Send comments to: Ken Rothhaar, Director

 

Fiscal Management

Billing Account Changes

Account Information or SmartTAG Change - please submit a ticket at:

https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4422

Department Representative Change

Send an email to phonebillhelp@fau.edu and include the following:

  • SmartTAG
  • Full name and email of department representative

Telephone and Wireless Usage Verification

A detailed list of usage charges for wired and wireless devices will be e-mailed to you monthly. In order to comply with audit requirements, reimbursement must be made for all personal calls made from your wired telephone(s), and for personal usage that exceeds your wireless plan(s). Review the list and respond in accordance with the following:

1 - Complete the form including the appropriate sections below.

2 - Make reimbursement for any personal calls and/or personal usage that exceeds your plan(s); through  TouchNet ; retain receipt of payment.

3 - Once submitted a copy of the verification form will be e-mailed to you and your department representative.

4 - For audit purposes, a copy of the verification form must be maintained by you or your department. The Office of Information Technology does not maintain copies of the verification forms.

https://links.fau.edu/phone

Access to VeraSmart/Calero – Guide for Department Representatives

VeraSmart-Calero Guide for Dept Reps

Fiscal Management Customer Service Contact: phonebillhelp@fau.edu

Send comments to: Lucy Martucci, Director



 Last Modified 8/26/20