Phone Systems and Cable TV
Welcome to the homepage of the Communication Infrastructure (CI) department. Our services include phones, phone mail, call routing, smartphones, cell phones, Comcast cable TV installations, and cabling.
- Smartphones & Cell Phones
- Cable TV - please submit a ticket at http://helpdesk.fau.edu to request a quote for service
- Phone Systems Costs & Procedures
- Directory Assistance/ IntelliSPEECH and Name Changes on Phones
- Phone Features
- Xpressions Voicemail
- Phone Service Requests and Comcast cable TV Requests -please submit a ticket at http://helpdesk.fau.edu to request a quote for service
Support Services Contacts:
Customer Service 7-6235
Telephone Troubles? Please submit a ticket at http://helpdesk.fau.edu
Send comments to: Ken Rothhaar, Director
Billing Account Changes
Account Information or SmartTAG Change - please submit a ticket at:
Department Representative Change
Send an email to email@example.com and include the following:
- Full name and email of department representative
Telephone and Wireless Usage Verification
A detailed list of usage charges for wired and wireless devices will be e-mailed to you monthly. In order to comply with audit requirements, reimbursement must be made for all personal calls made from your wired telephone(s), and for personal usage that exceeds your wireless plan(s). Review the list and respond in accordance with the following:
1 - Complete the form including the appropriate sections below.
2 - Make reimbursement for any personal calls and/or personal usage that exceeds your plan(s); through TouchNet ; retain receipt of payment.
3 - Once submitted a copy of the verification form will be e-mailed to you and your department representative.
4 - For audit purposes, a copy of the verification form must be maintained by you or your department. The Office of Information Technology does not maintain copies of the verification forms.
Access to VeraSmart/Calero – Guide for Department Representatives
Fiscal Management Customer Service Contact: firstname.lastname@example.org
Send comments to: Lucy Martucci, Director