Phone Systems and Cable TV
Welcome to the homepage of the Communication Infrastructure (CI) department. Our services include phones, phone mail, call routing, smartphones, cell phones, Comcast cable TV installations, and cabling.
- Smartphones & Cell Phones
- Cable TV - please submit a ticket at http://helpdesk.fau.edu to request a quote for service
- Phone Systems Costs & Procedures
- Directory Assistance/ IntelliSPEECH and Name Changes on Phones
- Phone Features
- Xpressions Voicemail
- Phone Service Requests and Comcast cable TV Requests -please submit a ticket at http://helpdesk.fau.edu to request a quote for service
Support Services Contacts:
Customer Service 7-6235
Telephone Troubles? Please submit a ticket at http://helpdesk.fau.edu
Send comments to: Ken Rothhaar, Director
Billing Account Changes
Account Information or TAG Change - please submit a ticket at https://helpdesk.fau.edu/TDClient/Requests/ServiceDet?ID=4422
Department Representative Change
Send an email to firstname.lastname@example.org and include the following:
- Full name and email of department representative
Wired and Wireless Usage Verification Form
A detailed report of Personnel Usage Charges for wired/wireless devices are sent via e-mail each month.
In order to comply with Audit requirements, reimbursement must be made for all personal calls made from your wired telephone(s) and for personal usage that exceeds your wireless plan(s).
1 - Complete the appropriate sections below.
2 - Submit reimbursement for any personal calls on wired and wireless devices through FAU Marketplace (epay); the link is Repayments - Phone Bill Payment
3 - Sign and retain a copy of the Verification form & reimbursement receipt for Audit purposes.
Fiscal Management Customer Service Contact: email@example.com
Send comments to: Lucy Martucci, Director