MyFAU has a question and answer password challenge (QA challenge), similar to what many commercial sites use, for when you forget your password. Answer the question correctly, and you get into the system where you can then reset your password yourself.
How It Works
Setting up the QA challenge is simple: the first time you log into MyFAU on or after March 7, you will be prompted to answer the three challenge questions. Your answers to the questions are then stored in the system (note that the answers are case sensitive). Later if you forget your MyFAU password, instead of calling the OIT Help Desk you can click the “I forgot my password” link on the login page. Enter your username when prompted and you will be asked two of the 3 questions you had answered when you set up the QA challenge. If you answer the question correctly, you'll be prompted to reset your password and then log into MyFAU with the new password.
If you answer the question incorrectly, you'll be prompted with another two of the 3 questions. The process will continue until you answer a question correctly. If you can't answer any of the questions correctly call the OIT Help Desk (561-297-3999) to have your password reset.
Important to Note