How to get Help
FAU provides technology support in several ways. Many academic colleges have IT staff to serve the college's specific IT needs and support. For those departments without their own IT staff, OIT has technicians who perform desktop computer installations, troubleshooting, printer setup and troubleshooting, and configuration of mobile devices, among other computer-related issues.
OIT provides centralized support via an outsourced 24x7 help desk available via phone, chat, and online ticket system. OIT also provides walk-in support on all the campuses. Self-help is available on the OIT home page and/or the online knowledge base.
Online Ticketing System and Knowledge Base
(561) 297 3999
Hours: Monday – Friday 7:30am – 5:00pm
Location: CM 138
Hours: Monday – Friday 7:30am - 6pm
Location: SR 284
Hours: Monday – Thursday 9:00am – 9:00pm, Friday and Saturday 9:00am – 4:30pm
Location: LA 303
Ft. Lauderdale Campus
Hours: Monday – Thursday 11:00am – 8:00pm, Friday and Saturday, 12:00pm – 4:30pm
Location: HEC 608