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For technical assistance, please contact the Helpdesk

HELPDESK HOURS
Mon-Thurs:  7:30 AM - 9:00 PM EST
Fri:  7:30 AM - 5:00 PM EST
Sat-Sun:  9:00 AM - 6:00 PM EST
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Academic Affairs - Provost Office

The Provost's Office has developed a webpage to assist with the transition to working remotely. The page’s information is specific to Academic Affairs and will be updated regularly as new information becomes available.

Academic Affairs COVID-19 Updates

 

FAQs

What type of equipment will I need to teach my courses?
You will need a device such as a desktop computer, laptop, tablet or phone, internet and a web browser to teach your courses online.
You may also record your classes in a classroom on campus if it has the proper equipment. Plese see Teaching Tools to learn more.
What if my students do not have the equipment necessary to participate online learning?

No computer? They can go to an open lab on either Boca Raton, Davie, or Jupiter campuses. Card swipe required to access the labs.

Don’t have a webcam? Their smartphone can be used as webcam.

They can also request equipment.

How do I stay in touch with my students?
The best way to stay in touch with most students is through email and canvas. You may also use Skype, Microsoft Teams, or WebEx. Reach out to your students to see which method is best.
Who should I contact if I am having technical difficulties with moving my course online?
Office of Information Technology helpdesk can assist you by submitting an OIT Helpdesk ticket or calling the OIT Helpdesk at 561-297-3999
How can I get assistance in moving my materials online?
Contact Center for Online and Continuing Education through the request COCE Help Form
How do I move my face-to-face meetings/lectures online?
Utilize tools such as WebEx and Mediasite
How do I hold office hours virtually?
You can use Skype, Microsoft Teams, phone, or WebEx
Can I reuse my course recordings during another semester?
Regardless of your methodology or approach, recorded live lectures with students (in which their name, voice, and/or video is used) should not be downloaded or reused in any other course, section, or semester or shared with anyone outside of those registered for that particular course. Doing so, is a violation of student privacy and FERPA regulations.
How can assessments be carried out electronically?
You can use Assignments in Canvas to collect student assignments, and you can use Canvas Quizzes to deploy quizzes, tests, or polls to students.
Which labs are open on campus if needed?