Costs

Service Order Charge

• Charge per work order request: $20.00 *
  * This charge applies to any and all telephone and cabling requests.

Rush Order Charge

• Charge per work order requesting expedited service: $50.00 *
  * Charge added to a request when the end user gives CSI less than (5) business days notice to complete an order.

Installation, Upgrade, Downgrade, and/or Move

• Phone: $72.00
• Analog Line: $72.00

Disconnect of Phone, Cellular Phone, or Analog Line

• Disconnect: $15.00

Software Changes

• Software 1 - 5 changes: $15.00
• Additional changes in groups of 1 - 5: $15.00

Phone Mail/Call Processing

• Installation per phone: $35.00
• Software change to a Call Processing box: $15.00
• Disconnect: $15.00

Monthly Recurring Charges

• Basic desk phone:  $28.00/month See Phone Features
• Standard desk phone:  $36.50/month See Phone Features
• Advanced desk phone:  $45.05/month See Phone Features
• Each additional line on existing phone:  $17.80/month
• Analog line for fax, elevator, etc.:  $17.80/month
• Phonemail $6.00/per box per month

Customized call processing and call distribution designs and requests will be priced according to required features.

Procedures

If you would like to request any of these services from Communication Services Infrastructure, please submit a ticket through the Online Helpdesk site with the following information:

Phone installation/move/software change

1. Type of phone.
2. Class of service (i.e., local calling, long distance, International).
3. Location - Campus, building and room numbers.
4. Account number.
5. Forwarding (i.e., PhoneMail, to another extension, etc.).
6. Assigned name.
7. Contact name and extension.
8. Brief description of what is needed.

 Please submit this information via the Online Helpdesk site.