IRM will support all applications identified within the Software Support Chart. IRM also offers application training to all staff and faculty members of the university.
| Software | Full Phone Support | Limited Phone Support | Vendor Support For Cost | Installation Provided | Site Licensed |
| Windows Operating Systems |
| Windows XP Professional | X | | | | X |
| Office 2003 Professional |
| • Word | X | | | | X |
| • Excel | X | | | | X |
| • Access | | X | | | X |
| • PowerPoint | | X | | | X |
| • Outlook | X | | | | X |
| • Publisher | | X | X | X | X |
| Other Microsoft Software |
| • FrontPage 2003 | | X | | | X |
| • Visual Studio.net Pro | | | X | X | X |
| • Client Access Licenses* | | | X | X | X |
| * Includes Windows 2000 Server cal, Exchange cal, SMS cal, Share Point Portal cal, and SQL cal ONLY. |
| Office 2004 for Mac OS X |
| • Word | X | | | | X |
| • Excel | X | | | | X |
| • PowerPoint | | X | | | X |
| Corel WordPerfect Office 12 |
| • WordPerfect | | X | | | |
| • Quattro Pro | | | X | X | |
| • Paradox | | | X | X | |
| • Presentations | | | X | X | |
| FAU Desktop Applications Folder |
| • Microsoft Office Pro 2003* | X | | | | X |
| * Includes Outlook, Word, Excel, Access, Frontpage, Publisher and PowerPoint. |
| • Internet Explorer 6.0 | X | | | | X |
| • SSH Secure Shell | X | | | X | X |
| • Acrobat Reader 7.0 | X | | | | |
| • Windows XP Professional Desktop Guide | | | | | |
| FAU Desktop Services Folder |
| • AS400 | | | | | |
| • LUIS | | | | | |
| • NWRDC | | | | | |
| • NWALT | | | | | |
| • FAQ | | | | | |
| • System Status | | | | | |
| • Help Desk E-Form | | | | | |
| Mac Desktop Applications |
| • Norton Anti-Virus | X | X | | X | X |
| • Entourage | X | | | X | X |
| • Internet Explorer | X | | | X | |
| • Fugu (for FTP) | X | | | X | |
| • Adobe Acrobat Reader | X | | | X | |
| • DataComet (Terminal Emulation) | X | | | X | |
| • MyFAU | X | X | | X | X |
| Other Supported Software |
| • Adobe Acrobat | | X | X | X | |
| • Adobe Creative Suite | | X | X | X | |
| • Adobe InDesign | | X | X | X | |
| • Adobe PhotoShop | | X | X | X | |
| • Adobe Illustrator | | X | X | X | |
| • Adobe GoLive | | X | X | X | |
| • Ghost | | | | | |
| • Macromedia Dreamweaver | | X | X | X | |
| • Matlab | | | | | |
| • Maple | | | | | X |
| • Minitab | | | | | |
| • SPSS/PC+ | | | | | |
| • SAS | | | | | |
| • Sun Solaris | | | | | X |
