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FAU HelpDesk:
URL:        www.fau.edu/helpdesk
phone:     (561) 297-3999
toll-free:   (866) 885-8325

Desktop Support

Banner Print Request

How do I determine what printer(s) I can print to?
How do I determine if the printer is a PCL or PS printer?
How do I determine if the printer is networked? How do I determine the printer?s name (also known as node name)?
How can I determine the printer?s IP address? How do I determine if my network printer is communicating on the network?

How do I determine what printer(s) I can print to?

First, you need to determine what printers you have access to. Go to your Start Menu, click on Printers and Faxes. If using the Classic Start Menu, click on Settings and Printers and Faxes.

FIGURE 1:

In the Printers and Faxes window, a list of available printers will be provided. Physical printers are displayed by their actual make and model. All others provide other printing/faxing services and capabilities. In Figure 1, you will note that there is but a single physical printer: HP LaserJet 4050 Series PCL 6. Additionally, you can also determine if the printer is your default printer. A little black circle with a white check mark will appear in the printer icon, which is seen above. If only one printer is available, Windows XP automatically designates the printer as the default. All documents being printed will automatically print to the default printer unless a different printer is manually chosen as shown in the Print menu above.

How do I determine if the printer is a PCL or PS printer?

This will be identified in the printer?s name label. Refer to the LaserJet 4050 printer in Figure 1. The label displays ?PCL? thus it is a PCL printer. If it were a PS printer, the label would display ?PS? or the words ?Post Script.?

FIGURE 1:

Next, right-mouse click on the chosen printer. A dropdown menu will appear as seen in Figure 2. Two things are worth noting. First, if you have more than one printer and the printer you chose is not the default printer, this menu will give you an option to ?Set as Default Printer.? Second, click on Properties for more about the chosen printer.

FIGURE 2:

If your printer is not a PCL or PS printer, then it cannot be used to print from Banner; you will need to get a PCL or PS printer.

How do I determine if the printer is networked? How do I determine the printer?s name (also known as node name)?

Once you display the printer?s Properties menu, click on the Ports tab. It is here that you determine how the printer is connected: LPT (parallel) or USB ? which are called local connections ? or using a Standard TCP/IP Port, which means the printer is using a networked connection. Using the LaserJet 4050 as our example, you can safely assume that this is a networked printer by looking at Figure 1. The printer?s port is checked. The port description lists the port?s description as Standard TCP/IP Port. The printer?s name, in this example, is ABCM111. Often the final characters of the name determine the printer?s physical location on campus. In this example, the printer is located in building CM (Computer Center), room 111. However, printers are sometimes moved and the printer name is not changed to reflect the move.

FIGURE 1:

If your printer is not networked but is network capable, then please open a request for it to be networked via the Online Support Center.

How can I determine the printer?s IP address? How do I determine if my network printer is communicating on the network?

This can be a little tricky. At FAU, there are 3 possible ways that this could be determined. Sometimes, the printer itself is physically labeled with its IP address and other useful, technical information. A second way is in the printer?s Properties menu as seen in Figure 1. The port column may display the printer?s IP address as ?IP_xxx.xxx.xxx.xxx? (where xxx.xxx.xxx.xxx is the numeric IP address).

FIGURE 1:

The third way is to ping the printer?s name (see the answer to "How do I determine if the printer is a PCL or PS printer?" and Figure 1 above). In order to ping the printer, we must open the Command Prompt. To do so, go to the Start Menu and click on Run. A Run window will appear (see Figure 2 below). Type CMD in the input box and click OK. This will open the Command Prompt. From the prompt, type as follows: ping [printer name].fau.edu

For our example, we will type ?ping abcm111.fau.edu? followed by pressing the Enter key. A line will appear that reads, ?Pinging abcm111.fau.edu [131.91.220.141] ??
The IP address of our printer is 131.91.220.141. Also note that each subsequent ping line also displays the IP address. Further, each line states that the ping replied with a response. This implies that the printer is on-line and communicating successfully on the network.

FIGURE 2:

If the printer has no network connection (disconnected Ethernet cable, network outage, etc), then the Pings will no receive a response from the printer and subsequently time out as seen in Figure 3. When there is no communication to/from the network printer, it will not be able to print.
When this occurs, check the printer?s Ethernet cable by disconnecting it from the printer and reconnecting it. Do the same at the other end of the cable where it connects to the port on the wall. After doing this, turn the printer off for about 10 seconds, then turn it on. Some printers require up to a 5-minute warm-up period before they are able to begin printing.

FIGURE 3: