FAU - IRM

• There was a network hardware failure affecting network connectivity across all campuses including telephone services outside of the Boca Raton campus. Network access was restored and the problem was resolved.

Saturday, October 31 - November 2, 2009

• There was an issue with people who have AT&T (formerly Bellsouth) as their Internet Service Provider having intermittent issues connecting to FAU's network. This affected access to Blackboard, MyFAU, and other applications. Cogent reported they isolated the bad path within their network. Our testing indicates the issue has been resolved.

Thursday, October 15, 2009

• Banner production and Self Service were unavailable from 6:00am to 7:00am for necessary hardware maintenance.

• ODS refresh is in process and tables might not fully populate. ODS Refresh was completed by the afternoon.

Saturday, October 10 & Sunday, October 11, 2009

• SafeAssign, Scholar, and Bb Sync were intermittently unavailable on Saturday, October 10 and Sunday, October 11 due to system maintenance by Blackboard. During that time users were not able to submit assignments to SafeAssign.

Tuesday September 22, 2009

• Banner INB and Self-Service were unavailable from 5:00-6:00am for emergency maintenance

Thursday, September 24, 2009

• Banner INB and Self-Service were unavailable from 5:00-5:30am for application maintenance.

Saturday, September 12, 2009

Blackboard was unavailable for approximately 2.5 hours Saturday afternoon.
FACTS.org was unavailable from 3:00am-9:00am.

Tuesday, September 8, 2009

There was a problem with Symantec Endpoint and Firefox3.5.2.exe that caused Symantec to think the .exe was a virus and delete it. We have applied updated definitions to our server and the issue is now resolved.

Thursday, September 3, 2009

There were problems with dialing long distance telephone numbers. This issue has now been resolved.

There was a network issue that affected the second floor of the Student Union building.

Monday, August 31, 2009

There were wireless connectivity issues due to the unavailability of IP addresses on the FAU wireless segment. We are currently adding additional IP addresses to the address pools on the Boca Raton campus.Monday, August 24, 2009

Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were running slowly and were intermittently unavailable.

Thursday, August 20, 2009

A problem on the University network caused intermittent data and phone service interruption on many of the campuses today. We apologize for the inconvenience this outage has caused.

Friday, August 14, 2009

Users were experiencing very long hold times when trying to call the helpdesk (561-297-3999).

Thursday, August 13, 2009

The Content Management System (CMS), MyFAU portal and Appworx were unavailable from 3:00am-7:00am due to scheduled upgrades.

Tuesday, August 10, 2009

We experienced problems with the phone system on the Davie Campus due to a Networking issue between 10:00am-3:30pm.

Saturday, August 8, 2009

Banner INB and Self-Service were unavailable from midnight until 8:00am Sunday. FACTS was unavailable from 8:00am-9:00am.

Thursday, August 6, 2009

Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were unavailable from 1:00am-3:00am due to system maintenance.

Friday, July 31, 2009

There was an emergency shutdown/restart of faumail from 6:00am-7:00am. This did not impact the Exchange server, the MyFAU portal or outgoing mail.

Thursday, July 23, 2009

Blackboard was unavailable this morning from approximately 7:00am until 9:45am.

Wednesday, July 22, 2009

Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were unavailable from 11:00pm until 12:00 midnight due to system maintenance.

Saturday, July 18, 2009

Facts.org was unavailable from 7:00am-5:00pm due to a major software upgrade.

Saturday, July 11, 2009

Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were unavailable from 11:00pm until 5:00am.

Saturday, June 27, 2009

Banner INB and Self-Service were unavailable from midnight until 10:00am Sunday in order to perform our annual fiscal year end roll processes.

Friday, June 19, 2009

There was a network issue in building 8 (Student Services). This issue has been resolved.

Tuesday, June 16, 2009

SafeAssign was briefly unavailable. This issue has been resolved.

Friday, June 5, 2009:

• FAU's Content Management System (CMS) was unavailable from 5:00 p.m. Friday, June 5 until 10:00 p.m. Sunday, June 7 for an upgrade. This necessary upgrade corrected a number of issues and introduced new features and enhancements. You can see a list of features at www.fau.edu/irm/hottopics/topics/cms_upgrade.php.

Sunday, May 31, 2009:

• Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were unavailable from 12:00 midnight until 1:00AM.

Tuesday, May 26, 2009:

• The ePrint Server was down. This issue has been resolved.

Thursday, May 14, 2009:

• There was problem with FAU's Exchange e-mail server. Anyone on Exchange trying to send an email within FAU to someone who is not on Exchange received a bounce-back error message. This issue has been resolved.

Sunday, May 10, 2009:

• Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were unavailable from 12:00 midnight until 3:00AM.

Thursday, May 7, 2009:

• MyFAU and Self-Service were unavailable on Thursday, May 7 from 3:00AM until 7:00AM due to scheduled maintenance.

Tuesday, May 5, 2009:

• Blackboard was unavailable on Tuesday, May 5 from approximately 6:00AM - 12:00 noon due to a scheduled database upgrade.

Tuesday, April 28, 2009:

• There was an emergency restart of the Blackboard database on Tuesday, April 28 at 6:00AM in order to resolve slowness in the Grade Center.

Thursday, April 23, 2009:

• The Banner production database was unavailable from 5:00AM to 7:00AM for application upgrades.

Friday, April 17, 2009:

• There was a hardware failure that affected the network on the first floor of the Davie Education and Science Building. This issue has been resolved.

• Blackboard was unavailable from 6:00am to 6:30am due to an emergency database restart that was necessary in order to correct a critical problem with the Grade Center.

Friday, April 3, 2009:

• Users were unable to access their FAU email accounts (faumail) through MyFAU or Outlook (this did not affect users on the Exchange server). This issue has been resolved.

Thursday, April 2, 2009:

• MyFAU (http://myfau.fau.edu) was unavailable from approximately 9:00pm-11:00pm.

Thursday, March 26, 2009:

• There was an issue with the Personal and Campus announcements in the MyFAU portal that caused users to get an "access denied" message. This issue has been resolved.

Saturday, March 21, 2009:

• Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were unavailable from 9:00 pm until 12:00 midnight on Saturday, March 21 due to system maintenance.

Monday, March 16, 2009:

• There was a problem with VPN authentication. This issue has been resolved.

Thursday, March 5, 2009:

• The following applications were unavailable on Thursday, March 5 from approximately 6:00AM - 9:00AM: MyFAU (including Self-Service OWL access and FAU Email), Blackboard, Banner INB, Signature System, Travel System, Appworx, Harvest, CMS.

Thursday, February 26, 2009:

• Banner INB and Self-Service were unavailable from 12:00 Noon to 1:00PM for emergency maintenance.

Tuesday, February 17, 2009:

• The Blackboard Grade Center was running exceptionally slow. This issue has been resolved.

Saturday, February 7, 2009:

• Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) will be unavailable from 10:00pm until 11:00pm on Saturday, Saturday, February 7 due to system maintenance.

Tuesday, January 20, 2009:

• There was intermittent trouble with the telephone system at all peer campus locations. This issue has been resolved.

Monday, January 12, 2009:

• The Blackboard Grade Center was running exceptionally slow. This issue has been resolved.

2008

2007