FAU - IRM 2008 Status

• There was an issue with network connectivity to the FAU Davie campus. Blackboard was briefly unavailable at approximately 4:15 PM. Users were receiving a "proxy error" when trying to access Blackboard. This issue has been resolved.

Sunday, December 14, 2008:

• There was a problem with access to FAU Self-Service (OWLS) from approximately 12 noon - 1:15 PM.

Wednesday, December 10, 2008:

• There was a problem with access to FAU Self-Service (OWLS) from approximately 7:30 - 9:30 PM.

Sunday, November 16, 2008:

• Banner production was unavailable at around 6:30pm. This issue has been resolved.

Saturday, November 15, 2008:

• Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) will be unavailable from 9:00pm on Saturday, November 15 until 2:00am Sunday, November 16 due to system maintenance.

Friday, November 14, 2008:

• The email archiving server is currently having problems accepting mail. Any error messages sent out are referencing this problem. All other mail is being delivered. We are working with the vendor to resolve this issue.

Wednesday, October 15, 2008:

• There was an issue affecting the look of the online Helpdesk pages [http://www.fau.edu/helpdesk]. The functionality was not affected.

Thursday, October 9, 2008:

• Banner was unavailable from 3:00-3:30am due to application maintenance.

Thursday, September 18, 2008:

• Instructors were unable to create TurnItIn Assignments in Blackboard. This issue has been resolved.

Tuesday, September 16, 2008:

• The system that archives e-mail had a problem in the morning resulting in users getting messages with the subject "Undelivered Mail Returned to Sender." The message referred only to the archived copy of mail and not the original message. All outgoing mail was in fact sent. Incoming e-mail was also delayed but was being received. The problem was reported as resolved at 2:45 p.m.

Thursday, September 11, 2008:

• Users were unable to login to ePrint this morning. This issue has been resolved.

Tuesday, September 9, 2008:

• The arcmail server was rejecting mail due to the volume of duplicate e-mail being received. This caused users to receive an e-mail from MAILER-DAEMON with the subject: "Undelivered Mail Returned to Sender" that relates only to copies of e-mail to be archived. Regular e-mail was processed and delivered both within and outside FAU. This issue has been resolved.

Friday, September 5, 2008:

• The VIP system was unavailable from 5pm Friday (9/5) until 8am Monday (9/8) due to maintenance.

Tuesday, September 2, 2008:

• There was an issue with Self-Service this morning that was preventing users from logging in. This issue has been resolved.

Friday, August 29, 2008:

• Self-Service was reported as down at 8am. The system was back up at 8:20am.

Wednesday, August 27, 2008:

• The Blackboard server was rebooted from approximately 5:00-5:15am to resolve a pending issue.

Thursday, August 14, 2008:

• All FAU campuses experienced interruptions of telephone service between 6 p.m. Thursday and 6 a.m. Friday due to upgrades to the voice system.

Sunday, August 10, 2008:

• The Banner production database (including Banner INB and Self-Service) was unavailable from 2:00AM to 9:00AM due to the fiscal year end processing.

• There was a planned electrical outage on the Jupiter campus on Sunday, August 10.

Friday, August 8, 2008:

• ePrint was briefly unavailable. The Traffic & Parking application within MyFAU was unavailable for several days. It is now available. The "Pay Now" links in Self-Service (Banner) were unavailable between the hours of 3am and 7am due to upgrades.

Thursday, August 7, 2008:

• There was a network outage in the Sanson Science building from approximately 1:30PM - 2:00PM. This issue has been resolved.

• All non-production Banner environments were unavailable from 8:00AM – 9:00AM for emergency maintenance. The sctforms server (which provides production Internet Native Banner access) was unavailable from 8:00AM - 9:00AM for emergency maintenance. All traffic for this system was redirected to a secondary server. The sctformsalt server (used for development) was also unavailable at that time.

Wednesday, August 6, 2008:

• The "Pay Now" links in Self-Service (Banner) were unavailable between the hours of 8AM and 10AM due to upgrades. The Village Apartments experienced intermittent interruptions in phone service between the hours of 6AM and 7AM.

Saturday, August 2, 2008:

• The Banner production database was unavailable from 6:00AM to 7:00AM due to the fiscal year end processing.

Friday, August 1, 2008:

• The Davie campuses experienced a brief interruption of telephone service from 8:00AM to 8:30AM. Thursday, July 31, 2008: The earlier hardware failure on ODS server has been resolved. The ODS database is now available.

Tuesday, July 29, 2008:

• The earlier hardware failure on ODS server has been resolved. The ODS database is now available.

Monday, July 7, 2008:

• Banner/Self-Service was unavailable at 5pm for about 10 minutes.

Wednesday, July 2, 2008:

• There was a problem accessing MyFAU, Self-Service, and Email. The issue has been resolved.

Tuesday, July 1, 2008:

• Network connectivity has been restored to the FAU northern campuses (Harbor Branch, Jupiter, and Port St. Lucie.)

Monday, June 30, 2008:

• Due to heavy volume on the Exchange mail server arrival of e-mail messages was delayed between approximately 12:30 until 6:30 pm.

Sunday, June 29, 2008:

• Banner, Self-Service and ePrint were unavailable on Sunday, June 29 from approximately 2am until 6am due to fiscal year end data processing.

Thursday, June 26, 2008:

• There was a problem with processing online payments (Touchnet). This issue has been resolved.

Wednesday, June 18, 2008:

• The issue with AT&T's service for Blackberry and iPhones has been resolved. Monday, June 16, 2008: There was an emergency restart of MyFAU at 9:10am.

Wednesday, June 11, 2008:

• There was an issue with the e-print system that caused some jobs to become "locked". This issue has been resolved.

Friday, June 6, 2008:

• Phone and network access have been restored at Pine Jog. Due to switch upgrades, there was a network interruption on the 3rd and 4th floors of the Liberal Arts Building (Davie Campus) on Friday, June 6 starting at 3:00pm and lasting approximately four to six hours.

Thursday, May 29, 2008:

• There was a major power outage in building 22 (Computer Center). Due to this power outage, all network connectivity was offline for approximately 15 minutes starting at 2:15pm. Power has been restored and the network is currently back online. The Account Lookup on the MyFAU login page, the schedule links on the MyFAU Self-Service channel and the Faculty and Staff Directory link were not working. This issue has been resolved.

Tuesday, May 27, 2008:

• There was a problem earlier today with online payments via FAU Self-Service. This issue has been resolved.

Thursday, May 22, 2008:

• Pine Jog Center lost power and network access. It is now back up.

Thursday, May 8, 2008:

• Pine Jog Center lost power and network access. It is now back up. The help desk experienced phone issues (callers could get through but could not hear the person on the other end) at around 11am. This issue was resolved within about an hour.

Tuesday, May 6, 2008:

• Banner, the University's central database and administrative/academic processing system has been under tremendous load. As a result, many people have experienced difficulty or the inability to get into Self-Service, INB, ePrint and other systems that use the Banner database. To alleviate the problem, the system was restarted at approximately 1:30 pm today. Faculty may certify graduation degree audit by going into Self-Service (via MyFAU), clicking the Faculty Services menu item, and then clicking the Student Information and Registration Menu link (the first item in the Faculty Services Menu). You will then get the Student Information menu; click the View a Student's Academic Transcript link (towards the bottom of the menu) to then look up a student's transcript. For students, the unofficial transcript has been disabled but they can check their Spring 2008 grades using the View Final Grades link in the student menu. We regret any inconvenience this may have caused.

Monday, May 5, 2008:

• An abnormally high load is causing Self-Service to run slower than normal. There are intermittent problems with logging into Banner INB. Database administrators are working to resolve this issue. Email that is sent from FAU is currently being blocked by several Internet Service Providers including AT& T, Comcast and Yahoo (and perhaps others that we are not aware of yet). Senders may receive a return error message indicating that delivery of the message has been delayed. This was caused by people who unknowingly replied to an email message sent by a spammer that was part of a phishing scam.

Wednesday, April 16, 2008:

• Users trying to authenticate to Self-Service via MyFAU were getting an "access denied" message. This issue has been resolved.

Tuesday, April 15, 2008:

• The Global Email Address Book Search feature was temporarily unavailable in MyFAU. This issue has been resolved. Unofficial transcripts were unavailable in Self-Service. This issue has been resolved.

Sunday, April 13, 2008:

• MyFAU & Self-Service OWLS were unavailable Sunday, April 13, from 7 a.m. until approximately 6 p.m. due to major software upgrades to improve system performance and reliability.

• Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) were unavailable on Sunday, April 13 from 12:00 midnight - 3:00am due to system maintenance.

Tuesday, April 8, 2008:

• At approximately 10am there was an issue with the system that handles the archiving of email and many users received error messages when trying to send mail.

• The Content Management System (CMS) was unavailable from 6:00-9:00pm due to necessary system maintenance.

Monday, April 7, 2008:

• Due to registration the systems are saturated. We have done what we can to spread the load, but you will still experience some slowness or system unavailability. Some systems, such as MyFAU, have limits on how many people can simultaneously be logged onto them, so you may see messages such as "Maximum number of users" or "Too many users." Please try the system later. Displaying the various channels in MyFAU adds to its load, so we have temporarily removed the following channels: President's channel, FAU News. You can add these channels back to your home or other tab if you wish. We will return them to the standard Home tab layout next week when load has returned to normal.

April 3, 2008

• At 11:50am it was reported that the Internet was down. The problem was resolved within 20 minutes.

April 1, 2008

• At 7:05 p.m. there was hardware failure to the main core router in the Boca Computer Center. The network outage was campus wide and may have also affected partner campuses as well. The issue was resolved as of 8:10 p.m.

• Blackboard was intermittently unavailable in the afternoon. System Administrators are corrected the problem by 3 p.m.. Blackberry/Exchange users may experience slowness when sending/receiving email. System administators are working to correct the issue.

Tuesday, March 18, 2008

• There was a massive power outage at the computing center on Tuesday, March 18 that affected all University computing and network systems. Power was restored a short time later and the four-to-six-hour process of bringing all systems back online began immediately. E-mail service has been restored. Messages sent to you during the outage would have bounced back to the sender and that sending server will generally attempt redelivery of returned e-mails every four hours. We are sorry for any convenience this outage may have caused.

Tuesday, March 11, 2008:

• The TurnItIn tool in Blackboard was not working. This issue has been resolved.

Monday, March 10, 2008:

• Due to the power shutdown over the weekend, the primary spam filter was off between Saturday, March 8 at 3:30 a.m. and Sunday, March 9 at 10:30 p.m. As a result you may notice spam messages in your inbox. We apologize for any inconvenience this may cause. The filtering system is once again operational. More information about the University's efforts to combat spam is available at http://www.fau.edu/irm/email/spam.php. If you are experiencing problems logging into Blackboard, please try deleting all cookies and temporary internet files and then closing and reopening your browser. For instructions please visit the Blackboard login page (http://blackboard.fau.edu). Access to Financial Aid information and Transcripts (via MyFAU) was unavailable for several hours. This issue has been resolved. The Course Journal/Blog and Teams/Wiki tools in Blackboard were not working This issue has been resolved.

Friday, March 7, 2008:

• On March 8 and 9 (during Spring Break) the IRM Operations Center, including IRM services and systems, were shut down in order to upgrade electrical services, network connections and room expansion for the Building 22 renovation.

Monday, February 11, 2008:

• Blackberry email service was down nationwide for several hours this afternoon.

Thursday, January 31, 2008:

• This morning's maintenance on the Blackboard database took longer than expected. The Blackboard server was unavailable from 3am until 9:30am.

Tuesday, January 8, 2008:

• We are currently experiencing slowness in Banner due to the high volume of users that are accessing it at this time. Because of a possible data issue with Blackboard, activity for some students, such as posting an assignment or a quiz, or other activity in Blackboard before 3 pm Monday (1/7/2008) may have been removed. We are exploring the possibility of getting individual data from backups. Please note that backups will not cover the period between the backup creation and the data issue Monday afternoon. We ask that you check your Blackboard course and let us know if anything is missing. We are currently experiencing slowness in Banner due to the high volume of users that are accessing it at this time.

Monday, January 7, 2008:

• At around 9:00am we experienced an issue in Blackboard that caused instructors to get a "database error" when trying to access the course control panel. We restarted Blackboard and that resolved the issue. Since this is the first week of the semester all systems are saturated. We have done what we can to spread the load, but you will still experience some slowness or system unavailability. Some systems, such as MyFAU, have limits on how many people can simultaneously be logged onto them, so you may see messages such as "Maximum number of users" or "Too many users." Please try the system later.

Current Year

2007