FAU - IRM 2007 Status

• Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) will not be available on Sunday, December 2 from 12:00am-5:00am.

Sunday, November 25, 2007:

• Users may have experienced some slowness in Parature (service desk) and the Online Computing Support Center (http://www.fau.edu/helpdesk) from 12:00am-3:00am, but both remained accessible during that time.

Tuesday, November 21, 2007:

• The MyFAU application server and faugpc01.fau.edu were restarted on Wednesday, 11/21/2007 at 6:00am.

Thursday, November 15, 2007:

• Due to no power in Bldg 23 (Boca Raton campus), the network was down in that building.

Wednesday, November 14, 2007:

• The Banner production database was unavailable between 11:35-11:50am today (11/14/07) to correct an issue with user logins. During that time access to Banner (self-service, timekeeping, eprint, etc) were unavailable.

Thursday, November 1, 2007:

• There were intermittent connectivity issues to the FAU Port St. Lucie campus. A power failure affected part of the network in building 92N (Glades Park North Tower).

Tuesday, October 30, 2007:

• There was an issue with students accessing the new Self-Service from 8am until approximately 9:30am.

Saturday, October 27, 2007:

• Due to system maintenance the Online Computing Support Center (http://www.fau.edu/helpdesk) and Parature service desk system were unavailable on Saturday, October 27, 9:00pm - 2:00am.

Thursday, October 25, 2007:

• Due to the conversion to Banner there was no access to Oasis/FASS, direct Oasis access (aka SIS), Banner INB, Banner OWLS, the Spring 2008 schedule of classes or the faculty/staff directory. The systems are now back (as of 8am Tuesday, Octo 30), along with the new Self-Service.

• There was a hardware failure building 11 (Athletic Field House, Boca Raton Campus) that prevented access to the network.

Wednesday, October 17, 2007:

• There was an issue that prevented users from accessing files posted to Blackboard. The server was restarted this morning during our regular maintenance window. This has taken care of the problem, but we are monitoring it closely to see if it recurs. TurnItIn may have experienced some interruptions in service on Wednesday October 17th, 2007 from 5:00am - 8:00am as well as on Thursday, October 18th, 2007 from 4:00am - 7:00am due to scheduled maintenance.

Saturday, October 13, 2007:

• There was an issue that prevented users from accessing files posted to Blackboard. The server was restarted and that resolved the issue. Friday, October 12, 2007: There was a network issue in building 51 (Dorothy F. Schmidt College of Arts and Letters - Performing Arts). Thursday,

October 11, 2007:

• There was an problem with delivering mail to accounts at user@bellsouth.net. This issue has been resolved.

Wednesday, October 10, 2007:

• There was a network issue (approximately 30 mins) with NWRDC making Oasis web and FASS unavailable. NWALT was available for people needing to connect directly to the system.

Monday, October 8, 2007:

• There was a hardware failure that affected the network in buildings 31C and 31D (Lifelong Learning Center and Continuing Education Hall) on the Boca Raton campus. This issue has been resolved.

Thursday, October 4, 2007:

• There was an issue with the Online Computing Support Center (http://www.fau.edu/helpdesk) that prevented users from submitting tickets online. This issue has been resolved. The maintenance window was extended, beginning at 2:30 a.m. and running until 8am. During that time Banner, including Banner OWLS, and MyFAU were not available. Incoming mail was queued and delivered when the systems came back up. Note: Exchange/Blackberry mail were not affected.

Monday, October 1, 2007:

• There was a hardware failure in building 12 (Education and Classroom Building) on the Jupiter campus. Replacement hardware was installed and the issue is resolved.

Thursday, September 27, 2007:

• All FAU campuses experienced intermittent interruptions of telephone service between 10pm Thursday, Sept. 27, and 6am Friday, Sept. 28.

Wednesday, September 26, 2007:

• There was a problem with the connection to NWRDC, so Oasis and FASS were briefly unavailable.

Friday, September 14, 2007:

• There were problems with CICS at NWRDC (including access to Oasis web and FASS).

Thursday, September 6, 2007:

• There was an issue with a network switch in Algonquin Hall on the Boca Raton Campus that affected all data connectivity including wireless.

Friday, August 31, 2007:

• There was a brief network outage at around 10:00am. The FAU network is back up and operational. We are working with our vendor to determine the root cause of the outage. Monday,

August 27, 2007:

• Due to the extremely high volume of usage all of our systems (Oasis, FASS, Blackboard, MyFAU and the network in general) were operating very slowly. Users were asked to be patient and try back later, preferably at a non-peak time. Networking has not yet finished installing/setting up wireless access points in the Glades Park Towers residence hall yet. Update (8/31/07): This has been completed..

Saturday, August 25, 2007:

• Turnitin (http://www.turnitin.com and the Turnitin Assignment tool in Blackboard) were unavailable from 12:00 PM to 9:00 PM for routine system and database maintenance.

Monday, August 13, 2007:

• There was a problem with our connection to NWRDC.

Thursday August 9, 2007

• All FAU campuses experienced intermittent interruptions of telephone service between 8pm Thursday, August 9, and 6am Friday, August 10 while upgrades were performed on the system.

Wednesday August 8, 2007:

• There was a problem with the connection to NWRDC, so Oasis web and FASS were not available. Users needing to log on directly to use NWRDC services could connect to NWALT. From 6:00 p.m. to 6 a.m. the voice system was upgraded causing intermittent interruptions in phone service on all campuses.

Monday, August 6, 2007:

• There was a fiber optic failure to the network switches at Henderson School on the Boca Campus. There was a problem with one of the switches in Davie LA building at approximately 7:30am that caused a network outage on parts of the 3rd and 4th floors.

Saturday, August 4, 2007:

• Banner FAUP, Eprint and Web Finance were unavailable from approximately 7:00am -12 noon to allow for Finance Year End processes.

Friday, August 3, 2007:

• All FAU Campuses experienced intermittent interruptions in phone service between the hours of 10PM and 6AM while the voice system was upgraded. There was a fiber optics failure to the network switches at Henderson School on the Boca Campus that caused the network to be unavailable.

Monday, July 30, 2007:

• The network was unavailable in bldgs 11 and 11A (field house) on the Boca Raton Campus due to a Cisco Switch hardware failure.

Saturday, July 28, 2007:

• Banner FAUP, Eprint and Web Finance were unavailable from approximately 7:00am -12 noon to allow for Finance Year End processes.

Friday, July 27, 2007:

• Voice service to the following campuses was disrupted for approximately one hour during the 5 am to 7 am maintenance window: Davie, Dania, and Fort Lauderdale. The Boca Raton and Northern Campuses were not affected.

Wednesday, July 25, 2007:

• Voice service to the following campuses was disrupted for approximately one hour during the 5 am to 7 am maintenance window: Jupiter, Treasure Coast, Palm Beach Gardens and Harbor Branch. The Boca Raton and Broward Campuses will not be affected.

Saturday, July 21, 2007:

• Turnitin (online plagiarism detection tool) was unavailable on Saturday, July 21st 2007 from 12:00PM to 8:00PM for hardware and system maintenance.

Friday, July 20, 2007:

• We had a problem with our disaster recovery name server/e-mail system late Thursday (7/19) and early Friday (7/20). The disaster recovery system was acting as one of the primary systems instead of a standby. Therefore, a few messages attempted delivery to the disaster recovery mail server which was not configured to accept e-mails. The issue was fixed on Friday (7/20) at 1:30PM. It generally takes about 24 hours for changes to circulate to all servers. By Saturday (7/21), the new information was successfully circulated to all ISPs. Under rare circumstances, a few desktops might still have the old address stored (even though all name servers were cleared). To resolve this issue in case it is still reported today, please ask the sender to reboot and recompose their message.

Thursday, July 12, 2007:

• The help desk phone system was unavailable due to a problem at the phone carrier level. Callers received receiving a busy signal. The problem was resolved around 9 p.m.

Friday, July 6, 2007:

• There was a hardware failure that affected the network in building 9 (Arts and Letters) on the Boca Raton campus.

Tuesday, July 3, 2007:

• There were network connectivity issues on all campuses from approximately 7:30-11:30 am. The FAU network experienced a denial-of-service attack which eventually stopped all FAU network traffic. To remedy the situation the Boca Raton switch was rebooted but it didn't come back up. The networking staff was able to reinstall software and the network came back up.

Saturday, June 30, 2007:

• Voice service to the following buildings on the Boca Raton Campus were disrupted from 5-9:00am: Henderson, Karen Slattery, Baldwin House, the Research Park, Memory & Wellness, Campus Operations, FAU Police, T-5, T-6, T-10 and T-30. Other phones on the Boca Raton Campus were not affected.

Wednesday, June 27, 2007:

• Some users may have experienced network connectivity issues, including wireless (all campuses).

Monday, June 25, 2007:

• The Collaboration Tools in Blackboard (Virtual Classroom and Chat) were unavailable from Thursday, June 7 until today.

Saturday, June 23, 2007:

• The TurnItIn Assignment tool within Blackboard was unavailable for several hours. Wednesday,

June 20, 2007:

• The wireless network was down.

Thursday, June 7, 2007:

• Due to an electrical problem in the Computing Center (bldg 22 - Boca Raton Campus) a scheduled power shutdown took place from 2:00pm to 3:30pm. Essential services and support were not affected.

Saturday, June 2, 2007:

• Phone mail service to all campuses was disrupted from 8:00AM to 2:00PM to perform system maintenance.

Thursday, May 24, 2007:

• Users trying to reach the Internet from on campus may have experienced slowness due to a reported fiber cut on one of the main lines between Ft. Lauderdale and Miami that required us to run on a secondary connection. This issue has been resolved.

Wednesday, May 23, 2007:

• Oasis/FASS were unavailable today from noon to 1pm due to planned maintenance. Wednesday,

May 16, 2007:

• Due to planned system maintenance Oasis/FASS was unavailable this evening from approximately 6:00-8:00 pm.

Monday, May 14, 2007:

• We experienced a hardware failure that affected the network in building 08W (Student Health Services) and building 76 (Bookstore) on the Boca Raton Campus.

Friday, May 11, 2007:

• The Treasure Coast campus wireless network experienced intermittent outages.

Thursday, May 10, 2007:

• The Helpdesk experienced phone issues between approximately 1:00-2:00pm.

Wednesday, May 9, 2007:

• Some Cingular customers with Blackberry devices and cell phones reported instances where they were not receiving incoming voice calls from other carriers and land lines.

Monday, April 30, 2007:

• We experienced some problems with FACTS (http://www.facts.org) that caused students to get a "page cannot be displayed" error.

Sunday, April 29, 2007:

• Blackboard was unavailable for several hours.

Wednesday, April 25, 2007:

• There was a network related issue in buildings 03 (Student Resources) and 05 (Dining Hall) on the Jupiter Campus.

Tuesday, April 24, 2007:

• There was a network related issue in building 08W (Student Health Services) and building 76 (Bookstore) on the Boca Raton Campus. There was a network related issue on the 3rd floor of building 52 on the Davie Campus.

Sunday, April 22, 2007:

• Oasis and FASS were unavailable.

Thursday, April 20, 2007:

• Some users may have experienced problems connecting to the Wireless network.

Wednesday, April 19, 2007:

• 2:30pm: We experienced DHCP authentication issues on the FAU network this afternoon. The issue should not be currently affecting anyone. RIM reports that the Blackberry issue has been resolved. Users should begin receiving messages, but may notice intermittent issues as service is restored. 7:30am: RIM is experiencing a problem nationwide that is affecting Blackberry service. This will affect receiving and sending e-mail via Blackberry.

Tuesday April 17, 2007:

• We are having an issue with authentication for people using DHCP (wireless, laptops). Users might be able to get to FAU sites but not off campus. Networking is working on the issue but at this time there is no estimated time for resolution.

Friday April 13, 2007:

• There is currently an issue with network authentication for users on DHCP using a network cable. Networking is currently working to resolve the issue. Wireless connectivity is not effected for those that have the option. The problem should be resolved by Saturday morning at the latest.

Wednesday, April 4, 2007:

• If you receive an error message when trying to log into Oasis it means that there are too many people already logged into the system. Wednesday (04/04/2007) was the first day of advance registration for Summer 2007, so the system is being heavily utilized. Please try again later.

Monday, March 19, 2007:

• There was a network outage at Harbor Branch this morning.

Saturday, March 17, 2007:

• FAU's remote helpdesk experienced a telephony outage and was unable to receive support calls on Saturday (late afternoon/early evening). The online computing support center (http://www.fau.edu/helpdesk) was still available during that time.

Monday, March 5, 2007:

• NWRDC is experienced a database problem that caused Oasis, FASS, and the online student information system to be unavailable. There was a network outage in buildings 31 and 36 (Boca Raton campus). Hardware has been replaced and all network connectivity has been restored.

Saturday, March 3, 2007:

• There was a network outage on the 2nd floor of the College of Education (bldg 47), Boca Raton campus.

Thursday, March 1, 2007:

• 2:00pm - Blackberry devices were unable to send email.

Tuesday, February 27, 2007:

• Network connectivity to the Port St. Lucie and Harbor Branch campuses been restored. All network equipment on those campuses is back online and functioning normally. Wednesday,

February 21, 2007:

• There was a network connection issue on the 5th floor of the Askew Tower. There were network connection issues at Harbor Branch Oceanographic Institute and at SeaTech.

Thursday, February 8, 2007:

• Oasis and FASS will be unavailable from 7:00 - 8:30pm today, February 8th 2007, for system maintenance.

Monday, January 29, 2007:

• As many of you already know, there is a new strand of malware on the Internet called Trojan.Peacomm that has infected thousands of computers world-wide. While this malware has been contained on the FAU network, to ensure that similar types of malware do not infect our network, we are highly recommending that all anti-virus/anti-spam software be upgraded to the latest version. To simplify this process, starting Jan 31 and continuing through Feb 5, IRM will be automatically pushing the latest version of Symantec anti-virus/anti-spam software out to all desktop computers that are part of IRM domain. We will be doing this in the early morning, and your system will likely automatically reboot at 5am on the day it gets the new software. If you are running custom programs and do not wish for your systems to be included as part of this upgrade, please submit a ticket to the IRM Helpdesk at http://www.fau.edu/helpdesk. Select the request type "Other" and indicate that you do not wish for your system to be automatically upgraded. Please include your system IP number, your name, and your office location in the ticket. Systems and servers located on the special subnet 96 will not be automatically upgraded. If you have a laptop computer and need to upgrade the anti-virus/anti-spam software, please submit a ticket to the IRM Helpdesk and we will route it to your campus or college IT consultant.

Thursday, January 25, 2007:

• Excessive outbound network traffic caused a denial of service for communicating to and from the FLR, Internet and I2, including NWRDC connections. This issue started at 10pm on 1/24/07. Controls were put in place as of 3am 1/25/07 and communications for affected services are now active. The problem was most likely caused by virus infected systems and will be researched and remedied as we collect information and identify the problem systems.

Wednesday, January 24, 2007:

• We are currently experiencing an attack from a new e-mail virus called Trojan.Peacomm that is causing our e-mail systems to respond slower than usual. After a review of the logs on incoming mail messages to the FAU mail system, it has been determined that the virus was stopped and is continually being blocked from penetrating our mail and other systems. We have identified systems that are infected and are in the process of upgrading their anti-virus software to alleviate this issue.

Sunday, January 21, 2007:

• Blackboard was down from 6:00-6:30am to fix a problem with the blog and wiki tools. Friday,

January 19, 2007:

• A problem occurred enabling all Blackboard courses, even those NOT using Blackboard. Therefore, every course a student is registered for will display in Blackboard regardless of whether an instructor is using Blackboard or not. When the Blackboard update ran this morning, the Spring course sites were temporarily disabled. They have since been re-enabled. There was a network outage in the AH building on the Boca Raton Campus.

Thursday, January 18, 2007:

• Oasis Online (SIS), Oasis Web, and FASS web were down from 7pm (1/18) until 7am (1/19) for scheduled maintenance. Oasis was unavailable until approximately 9am. There was an issue with Cingular early this morning that caused people with Blackberries that use Cingular to be unable to receive e-mail.

Wednesday, January 17, 2007:

• Oasis was unavailable until approximately 1:15pm. There was a problem in Blackboard at approximately 9:00am that caused student access to be temporarily disabled (students were able to log in but could not see the courses that they previously had access to).

Tuesday, January 16, 2007:

• There was a problem with online credit card payment for tuition and fees over the weekend.

Wednesday, January 10, 2007:

• There was a problem with credit card payment for tuition and fees on Wednesday morning at approximately 9am.

Tuesday, January 9, 2007:

• Adelphia users may have experienced difficulty logging into FAU services (such as Blackboard). FAU contacted Adelphia and this issue has been resolved.

Monday, January 8, 2007:

• Phonemail service has been fully restored following last week's issues. Unfortunately, we did encounter some data loss during this outage and messages may have been lost. A small portion of you may be prompted to re-record your greetings. If you are experiencing any difficulties, please contact us at (561) 297-6235.

Saturday, January 6, 2007:

• The Blackboard server (http://blackboard.fau.edu) was unavailable Saturday morning, January 6th. When the server was brought back online there was an issue with downloading documents. Users were receiving an error that the resource they were trying to access was forbidden. The problem was fixed around 4pm Saturday afternoon.

Current Year

2008