Workshop Schedule

I. Administrative Affairs:

• What services are included under "Administrative Affairs"
• Where does the money come from - public funding
• Budget development and management including various types of accounts
• Negotiating the bureaucracy to get things done effectively
• Administrative computing system and reports
• Effective supervision
• Customer service
• Policies and Regulations
• Resourceful use of the web site

II. Academic Affairs:

• What services are included under "Academic Affairs"
• Florida higher education system
• Multi-campus environment - from travel to the cultural differences of the main and partner campuses
• College/campus relationships
• Analyzing data for decision making
• Academic programs and workforce need
• Personal commitment to the mission - continuing their own learning
• Customer service
• Policies and Regulations
• Resourceful use of the web site

III. Student Affairs:

• What services are included under "Student Affairs"
• Culture of FAU Broward students
• Cultural competence
• Interpersonal skills
• Mediation, resolving and managing conflict
• Advocating without becoming adversarial
• Leadership styles
• Customer service
• Policies and Regulations
• Resourceful use of the web site

IV. Operations:

• What services are included under "Operations"
• Space planning/utilization
• Negotiating the bureaucracy to get things done effectively
• Health and Safety issues
• Emergency Operations
• Maintaining calm in a crisis
• Customer service
• Policies and Regulations
• Resourceful use of the web site

V. University Advancement and Community Relations:

• What services are included under "University Advancement and Community Relations"
• Community Demographics
• Relationship of FAU to the community
• Regionalism
• Professionalism including dressing appropriately, expressing maturity and confidence, displaying common sense
• Effective communication
• Working a room
• Selling the university
• Resourceful use of the web site

Each Case study should foster awareness of:

• Juggling multiple projects and priorities, multi-tasking
• Managing time effectively
• Maintaining objectivity in making decisions
• Demonstrating respect for people who are different from oneself
• Working independently and taking initiative
• Working effectively in a bureaucratic system